Asda Faulty Kettle

System

MamaMoo wrote: »

It may be worth noting that Asda reviews are usually checked before posting. I've never had a positive review rejected, but negative, factual ones have always been given the boot. Funny, that. I now take any reviews on a company's own site with a pinch of salt. Especially where their own brand products are involved.

I find that negative reviews are published as long as they are not emotional, just state the facts and are not unfairly critical.

Sensemaya

johny2013 wrote: »

Fairly good point. I read the reviews in the above link and if many people have got on fine with it then it doesn't mean it's got a design fault and needs to be withdrawn because 1 person wants it to!

I last week bought the blue version of the kettle in the op and have had no problems with it.

Yes I agree with you both. My idea was to warn people about what happened last night. Hopefully my kettle was faulty and a one off as Asda's stuff is usually very good.

Having spoken to a customer advisor at HO I gave her my name & address and the details on the receipt.

I just don't want anybody getting hurt.

Sensemaya

goater78 wrote: »

I find that negative reviews are published as long as they are not emotional, just state the facts and are not unfairly critical.

My first review wasn't over emotional nor overly critical and I stated what had happened. Anyway I have submitted another but haven't checked whether it's been posted yet.

Sensemaya

Second review rejected.

My comments were only on the product itself. No doubt they do feel my review was inappropriate given I was warning people about a design fault. I will try again!

On this occasion, we have been unable to approve your review as it has not met our publication guidelines for the following reasons:

• Only comments on the product itself are allowed, and we feel some of your review is inappropriate or unrelated.
• Only comments on the product itself are allowed.

Fire_Fox

Sensemaya wrote: »

Second review rejected.

My comments were only on the product itself. No doubt they do feel my review was inappropriate given I was warning people about a design fault. I will try again!

On this occasion, we have been unable to approve your review as it has not met our publication guidelines for the following reasons:

• Only comments on the product itself are allowed, and we feel some of your review is inappropriate or unrelated.
• Only comments on the product itself are allowed.

Try not calling it a design fault when you have no evidence of that, it's basically a libellous allegation. A faulty lid mechanism on a single item is due to damage or perhaps a fault in manufacturing. If it was a design fault the problem would affect most or all units in the series.

MamaMoo_2

Submitted this review

Nice looking kettle, but doesn't have an external water volume gauge. Not a major issue though, as there's a max fill line inside. Only issue is, when kettle is boiled, steam leaks out from under the handle where the on/off switch is which is dangerous

Received this reply

Hi MamaMooo,

Thank you for the review you recently wrote for ASDA 1.5L Kettle - Black.

On this occasion, we have been unable to approve your review as it has not met our publication guidelines for the following reasons:

Only comments on the product itself are allowed.
Customer feedback is important to us, as it helps us to make sure we’re giving you the products you want. If you would like to review the product again then please read our publication guidelines and do not hesitate to submit another review.

Thanks again, and we look forward to serving you again soon.

Kind regards

bod1467

What they REALLY mean is "Only positive review comments are allowed". There was nothing in your review that breached that term of review posting. :rotfl:

Fire_Fox

MamaMoo wrote: »

Submitted this review

Received this reply

:eek: MSE ought to get onto that one.

Sensemaya

Well I'm now the proud owner of this:

http://www.go-electrical.co.uk/bosch-twk86103gb-styline-sensor-kettle-in-gloss-black.html

3 times the price!

Must say the service from the site is excellent. Delivery was within a one hour slot.

My old kettle lasted 8 years and cost £40 from John Lewis. I hope this one lasts as long.