Recently Switched to Npower

keith1950

But the OP is with nPower...:cool:

Without the facility set up to input a gas reading I don't see how any supplier could give an instant online update of the account :huh:

Yep and thats the problem I have. I've moved three months ago now and still have no idea how much I have used.

Hi, the point I was making (obviously not very well) was that even with a gas account set up , NPowers systems are so basic that when inputting meter readings you get no indication of your account balance !!

They produce a bill every 6 months.

zerog

keith1950 wrote: »

Hi, the point I was making (obviously not very well) was that even with a gas account set up , NPowers systems are so basic that when inputting meter readings you get no indication of your account balance !!

They produce a bill every 6 months.

This is correct. Even with BG you can get an estimate of your balance.

Also, you won't get a bill until something like 3 months after the account actually gets set up (though they will promise one earlier).

mcmanlyn

I've got the same problem, my account isn't properly set up. I'm still getting bills for the old tenants account, but not had any correspondence for myself.

I've called a couple of times & they reckon it's 'all going through okay' but is taking longer as they've 'got a backlog'...I first gave them all the details in November!!

My DD is set up, but they've yet to actually take any money. They say I can make a payment over the phone, but I'm a bit wary about throwing money at them without any paperwork.

Wish I could just sack them off & move elsewhere, but that might just complicate matters further

nPower

Hi faze105,

It shouldn't be taking this long to set your account up and I'd like to take a look at this for you.

Please can you send your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL]?

Kind regards,

Adam