Seller won't honour sale....what to do next

bella4uk

I thought I'd grabbed a bargain. A designer dress but the picture was dreadful, bidding started at £10 or it was buy it now for £40....I sniped in at the end at got it for a tenner and paid straight away through PP
A few hours later I got this email.....

hi *****,i am realy sorry about this but the dress was relisted by mistake,it belongs to a friend and she has sold it now to her daughter i am sorry and will refund your money and i will leave you good feedback anyway, i understand if you wish to leave me negative. please accept my app. regards ****

I haven't replied as of yet and also 5 hours later have not received the refund. Now we all know this is complete and utter tosh, she just doesn't want to sell at that price....
What would you do? I kind of felt sorry winning at that price, was originally £70 but really, that's what ebays all about.....who would take it further???

FloFlo

The only thing you can do is report them as a non paying seller and leave a neg, you can't force them to sell it to you. Personally I wouldn't leave a neg or report them I'd move onto the next bargain.

rose_sparky

"it belongs to a friend and she has now sold it to her daughter"

Some mum eh!!

rdwarr

FloFlo wrote: »

The only thing you can do is report them as a non paying seller and leave a neg, you can't force them to sell it to you. Personally I wouldn't leave a neg or report them I'd move onto the next bargain.

I'd leave a neg. That's the whole point of feedback!

Contains_Mild_Peril

rose_sparky wrote: »

"it belongs to a friend and she has now sold it to her daughter"

Some mum eh!!

Doesn't it warm the cockles of your heart?

I'm not sure how one relists an item by mistake, but I'd give her the benefit of the doubt and move on. If leaving feedback, I'd make sure the wording was quite specific about what happened.
I had a happy ending a while ago after I won a good brand named dress for 99p. A while later, I got a refund of my Paypal payment and an apologetic e-mail from the seller saying must have given the dress to the charity shop by mistake. I accepted her apology, but secretly suspected she might be making excuses because she didn't want to sell it so cheaply. Days later, I got another e-mail saying she'd bought it back from the charity shop (I imagine for more than 99p) so I could buy it for the 99p (p&p wasn't excessive either) if I still wanted it. I did, and I finished up with a great bargain. Sometimes, alleged mistakes can be genuine (and whether her mistake was putting it in the charity shop bag as she said or whether she'd really just mislaid it somewhere in her house, it was still a genuine mistake).

FloFlo

rdwarr wrote: »

I'd leave a neg. That's the whole point of feedback!

You would leave a neg I wouldn't, there are a lot worse sellers out there, its not crime of the century.

southernscouser

FloFlo wrote: »

You would leave a neg I wouldn't, there are a lot worse sellers out there, its not crime of the century.

But it does warrant negative feedback, no?

FloFlo

You can't force them to sell, they're unlikely to make the same mistake again - why punish them, personally I'd let it go, just my opinion.

southernscouser

FloFlo wrote: »

You can't force them to sell, they're unlikely to make the same mistake again - why punish them, personally I'd let it go, just my opinion.

Punish them? :rotfl:

You aren't flogging them. You legitametly win an auction. They can no longer provide the goods. They say they will refund you immediatley. 5 hours later still no refund.

Do you not think other ebayers are entitled to know about this as much as you are entitled to read about positive transactions!

I really can't get my around why people are so 'afraid' of leaving negative feedback! :undecided

Just my opinion.

aj3001

They are offering you good feedback, in exchange for poor feedback, just take the refund and it's not worth going any further

annapantscats

I would wait for them to leave feedback first though. I had a non paying bidder recently. She won an item, then a few days later messaged saying she had bought it for a friend, but the friend said they already had one, so she didnt want my item and wouldnt be paying. She said she would fully understand if I left negative feedback. Which I did. She then left me a negative saying "I tried to explain the problem".

I probably wouldnt have left negative feedback for her....if I hadnt noticed that she had bought exactly the same item from another seller, but a few pounds cheaper, all of 20 minutes after she bought mine!!!! Strangly enough she payed for that one though :rolleyes: