BT's new broadband cancellation fee for all ISPs

JayTee99_2

Looks like its being dropped by BT, so lets see how fast ISPs respond

http://www.thinkbroadband.com/news/3075-openreach-announces-withdrawal-of-termination-charges.html

Madasafish_Customer_Care

Hi JayTee99,

I just saw that too and got excited!

The catch is that BT Open reach have dropped what they were charging BT Wholesale for this.

Now we need for BT Wholesale to decide what they're going to do in terms of us ISPs.... Personally if BT Wholesale aren't getting charged for these disconnections anymore, it seems a bit unfair if they continue charging the ISPs (and end consumers) for this privilege.

Just my two cents!

Cheers,
Samara

JayTee99_2

Hi Samara,

yes it seems the cost has been waived for a month while they review it.

Some of the added comments are interesting and give a bit more info

http://www.thinkbroadband.com/news/3075-openreach-announces-withdrawal-of-termination-charges.html#news_comments

But what a mess eh?
How are ISPs supposed to plan ahead and deal with that sort of behaviour? Hopeless!!

jap200

Just got the following in an email from BT this morning:
We've made some changes to your BT Total Broadband Terms and Conditions
These changes relate to a small charge that may be levied if you choose to cancel your BT Total Broadband contract. The changes will take effect on 9th November 2007 and you can review them using the link below please go to Price terms then paragraph 8 of the BT Total Broadband section.
Here is the relevant text from the pages and pages of T & C:
Ending the service

8. When you end your broadband service outside your minimum period and do not request and use a migration access code to move to another service provider, you will have to pay a cease charge of £6. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new address.

9. The charge for ending BT Total Broadband within the minimum period will be the total of monthly rental charges left in the minimum period. We may also charge you up to £45 for any equipment we may have provided to you as part of the service.
Sorry for my ignorance, but can anyone explain in a few words what "using a migration access code to move to another service provider" means?
Thanks

espresso

jap200 wrote: »

Sorry for my ignorance, but can anyone explain in a few words what "using a migration access code to move to another service provider" means?
Thanks

If you want your broadband to be provided by another supplier (there are hundreds other than BT) you ask for your MAC to give to your new chosen supplier. Using a MAC means that your ISP should be swapped over in minutes with very little downtime.

pepsi_max2k

does anyone know if migrating from an ADSL to ADSL2+ connection would incur any charges?

espresso

pepsi_max2k wrote: »

does anyone know if migrating from an ADSL to ADSL2+ connection would incur any charges?

It shouldn't do unless your ISP charges you for switching to a faster service.