Can Eon do this?

tink_1983

Hi, i realised this last month my electric meter wasnt working, so eon have given me a new one,
it has been in a week and they have called for the reading to do an estimated bill.

Now they are saying the meter has been out since April last yr!! I told them i have now been on maternity leave so am home alot more for the last few week... plus its winter and heating has been on!!

I have £420 credit, which they can have but where do i stand if they want more from me?
this has been there mistake for not realising when the readngs where the same for 9 months!!

Can i refuse to pay more than my direct debit? as it is all guess work from there end?

my new meter is showing 00110 for a week, so im presuming thats 110 units used? and i pay about 14p a unit, so thats nearly 700£ if back dated to april!!!!!

undaunted

On what basis do they conclude April?

What is the £420 - a direct debit figure which you believe covers actual / normal usage?

tink_1983

yes we pay £80 a month direct debit for the gas and electric, they arenow saying that we have not paid for electrc since april as thats when the last accurate meter readingw was. but we only moved in end march!

tink_1983

the £420 is the credit we have on the account as weve not paid any electric since april apparantly

Wywth

tink_1983 wrote: »

Hi, i realised this last month my electric meter wasnt working, so eon have given me a new one,
it has been in a week and they have called for the reading to do an estimated bill.

Now they are saying the meter has been out since April last yr!! I told them i have now been on maternity leave so am home alot more for the last few week... plus its winter and heating has been on!!

I have £420 credit, which they can have but where do i stand if they want more from me?
this has been there mistake for not realising when the readngs where the same for 9 months!!

Can i refuse to pay more than my direct debit? as it is all guess work from there end?

my new meter is showing 00110 for a week, so im presuming thats 110 units used? and i pay about 14p a unit, so thats nearly 700£ if back dated to april!!!!!

The supplier will seasonally adjust the usage estimate, especially noticeable if you heat by electricity.

You will be charged at the rate applicable at the time of consumption

You will have to pay for the energy you used.

If you consider their esitmate to be wildly inaccurate, put together a reasoned, logical argument why and what guess you would come up with and why and they will take that into consideration.

dogshome

Assuming you made the 1st £80 D/Debit payment in April 12, and have paid one this month, you have spent £880 in D/D's to date.
So with a credit balance of £420 on unbilled Electricity, your Gas bills to date
total £460 - Look at them and check.

Your 110 Elec Kwh consumed in a week,( 15.7 a day), seems very, very high considering you have Gas Heating - If you have a Hot water tank with an Imersion heater, check that it is not being left ON 24/7.

Eon will estimate, ( Guess ! ), what your Elec consumption has been since you moved in, by asking you for Elec meter readings over the next few weeks.
Whatever that guess is, you have £420 to cushion the bill - However when you get that bill, WRITE to Eon saying that you are only paying it on the condition that the Estimated billing is re-visited and re-calculated when your new meter has done a full 12 months service and gives a true record of your consumption that includes seasonal peaks & troughs, and most importantly, that they confirm the arrangement in writing
If you decide to be very careful with Elec switches over the coming months, then that's up to you

tink_1983

[QUOTE=
Your 110 Elec Kwh consumed in a week,( 15.7 a day), seems very, very high considering you have Gas Heating - If you have a Hot water tank with an Imersion heater, check that it is not being left ON 24/7.

Eon will estimate, ( Guess ! ), what your Elec consumption has been since you moved in, by asking you for Elec meter readings over the next few weeks.
Whatever that guess is, you have £420 to cushion the bill - However when you get that bill, WRITE to Eon saying that you are only paying it on the condition that the Estimated billing is re-visited and re-calculated when your new meter has done a full 12 months service and gives a true record of your consumption that includes seasonal peaks & troughs, and most importantly, that they confirm the arrangement in writing
If you decide to be very careful with Elec switches over the coming months, then that's up to you[/QUOTE]


thanks for this, they called today for a reading so guess they are basing it on this last week alone..
Is it high? i dont know whats normal, i am home all day atm as we have just had a baby, so tv or radio on all day, and washing has increased 3 fold since baby arrived.

when eon call me back with estimate i will put our case forward...
we do have gas heating, and other than lights, washing machine, tv, laptop and running coffee machine dont see what else runs on elec? although think power for boiler is all elec too!!

Former_E.ON_Company_Representative:_Malc

Hi tink_1983

I'm sorry you've suffered from a stopped meter.

We've a specialist team who look after accounts like these. They investigate each case on an individual basis.

We'll go back to where we last had a valid meter reading and re-bill from there. Looks as though we've identified a date in April 12 as the last time we had a valid reading.

The re-bill through to the date of the meter exchange will use estimated meter readings. These estimates are usually based on usage going forward and will be at the prices current at the time the electricity was used.

As Wywth says, seasonal variations are also taken into consideration.

Let us know if you believe the estimates used aren't right. We'll be happy to review the bill and explain how we've settled on the readings used.

Should the re-bill mean you've paid more than needed, we'll refund the difference.

If it turns out there's an additional balance, we can include this in your ongoing Direct Debit and spread it over a similar length of time the meter was faulty.

Hope this explains what happens in these cases tink_1983. Let me know if you need any more info as will be happy to help.

Malc

macman

How could you not notice that you've paid nothing towards your electricity bills since April 2012? Assuming that you has a DD in place before then, it's hardly credible that they would coincidentally stop taking your DD at the same time the meter may have failed (which may have been much later than April 2012 anyway). Even if they'd read the meter and it showed zero consumption from the previous read (which would raise a query), you'd still have been paying the standing charges, and billed accordingly.
The supplier is only required to read the meter once every two years, Other reads are up to you, and it's best to submit them quarterly to avoid this kind of situation.

tink_1983

macman wrote: »

How could you not noice that you've paid nothing towards your electrcity bills since April 2012?
The supplier is only required to read the meter once every two years, Other reads are up to you, it's best to submit them quarterly to avoid this kind of situation.

i was still paying my direct debit as normal, and giving my readings online, i didnt notice that they werent going up as i just input the numbers!
maybe silly of me but thats what happened! You would have though eon might have noticed that the sept and december readings were the same!!

tink_1983

E.ON_Company_Representative:_Malc wrote: »

Hi tink_1983

I'm sorry you've suffered from a stopped meter.

We've a specialist team who look after accounts like these. They investigate each case on an individual basis.

We'll go back to where we last had a valid meter reading and re-bill from there. Looks as though we've identified a date in April 12 as the last time we had a valid reading.

The re-bill through to the date of the meter exchange will use estimated meter readings. These estimates are usually based on usage going forward and will be at the prices current at the time the electricity was used.

As Wywth says, seasonal variations are also taken into consideration.

Let us know if you believe the estimates used aren't right. We'll be happy to review the bill and explain how we've settled on the readings used.

Should the re-bill mean you've paid more than needed, we'll refund the difference.

If it turns out there's an additional balance, we can include this in your ongoing Direct Debit and spread it over a similar length of time the meter was faulty.

Hope this explains what happens in these cases tink_1983. Let me know if you need any more info as will be happy to help.

Malc

Thanks malc, i called and talked to someone at eon as my only issue is that i am now on maternity leave and at home alot more, but they have also said that they will take that into consideraton also, as a weekly usage now is likely to be alot more than before the baby arrived. thanks