Simply Fone - now a Premium number!!!

marrio

def premium rate at the moment my mate got charged for using simply fone by orange only from yesterday

andy88_2

seaniboy what have your ludicrously off-beam rants about your dispute with your local social security office got to do with a business decision by an international mobile phone company?

It is just about possible that 3's complaint about the use of this number has had more influence than you are likely to.

LSmith4285

Seaniboy

Orange do not have to allow its users to use calling card services.

Orange would only be forced into allowing calling card services if they were a monopoly such as BT.

Stop spouting crap.

seaniboy

LSmith4285 wrote:

Seaniboy

Orange do not have to allow its users to use calling card services.

Orange would only be forced into allowing calling card services if they were a monopoly such as BT.

Stop spouting crap.

orange are monopolising your choice of international call provision
07744 is a mobile number not a calling card number! there is a fine line between 0800 0845 0870 07041 and 07744, its a mobile acccess number! you have thre right to contact ofcom and if they rule in the networks favour you should quiery that through an local counciller/mp, as ofcom state its a mobile number you are calling

I was not making a personal attack at anyone here, im saying you have consumer rights, use them!

LSmith4285

seaniboy wrote:

orange are monopolising your choice of international call provision
07744 is a mobile number not a calling card number! there is a fine line between 0800 0845 0870 07041 and 07744, its a mobile acccess number! you have thre right to contact ofcom and if they rule in the networks favour you should quiery that through an local counciller/mp, as ofcom state its a mobile number you are calling

I was not making a personal attack at anyone here, im saying you have consumer rights, use them!

Listen I work for Orange and I know that we don't have to offer access to calling card services and other such services that give discounted calling so we don't.

If a telecommunications provider (land line or mobile) has a monopoly then they have to offer free access to calling cards and discounted call redirection services. If there is no monopoly then they don't have to allow you access to these at the standard rate.

You are right that you are calling a mobile number and this should be a standard price, which it is, unless Orange tells you otherwise. You would have received the message "This number is for a calling card service, you will be charged at standard rates for these calls and they do not come out of you inclusive minutes, if you wish to continue the call please hold the line" therefore Orange can charge you more because they have told you of this.

The fact is you are calling a number which has a mobile prefix but its not a mobile number. Orange have made you aware that you will be charged more than the standard rate for this call and therefore Ofcom will undoubtedly rule in Orange's favour.

You have a consumer’s right to complain but it won't get you anywhere.

seaniboy

andy88 wrote:

seaniboy what have your ludicrously off-beam rants about your dispute with your local social security office got to do with a business decision by an international mobile phone company?

It is just about possible that 3's complaint about the use of this number has had more influence than you are likely to.

the fact that ofcom may rule in the networks favour over this being a premium rate number when in fact its not! Ofcom as a public funded body (from your taxes) you pay for, you have the right to ask for a parilmentary investigation if you disagree with any public bodies decision

I'm saying that as more so Ofcom rule in a networks favour, ofcom should be pressurised by conusmers...unless you make a public body aware of your complaint how they going to know a certain pertcentage of demograph find a certain practice unacceptable, let alone investigate it?

"I'm saying that as more so Ofcom rule in a networks favour"

Example : BT cellnet pay upfront for life package (12 months in advance every 12 months) Ofcom ruled o2 had the right to offer customers £50 and refuse the original package!! Trading standards cant investigate that one as per "sale of goods act" as Ofcom are the regularority enforcement body towards the mobile service industry and thats where the problem lies

How does that sound to you?


personal experience of Ofcom

Ofcom took my complaint about 3 and after repeated phonecalls to Ofcom it took 6 months to sort out, and replacement handsets issued for faulty ones tied me into a new contract! they found that acceptable?? thats not what I agreed to with 3

Previously.........

Ofcom would not investigate T-mobile as they thought £50 compensation in the form of a new handset discount (on a new contract) was acceptable when T-mob locked me into a 42 month contract when i signed for 12!

very recently......

A complaint about Aol over 3 months old was referred to an outside organisation then again to an ISPA body which Aol is a member


Thank you for contacting ISPA.

As you have made a complaint for the second time about this member of ISPA, the complaint will now be escalated to CISAS.

CISAS is an external dispute resolution scheme; the arbitrators findings will be legally binding on the ISP.

I have forwarded this complaint to the offending member for them to issue you with a CISAS reference number within 5 working days. Please note you can only file a complaint with CISAS, if you have been given a CISAS reference number.



The member may try to resolve the issue within that time, but if you are not satisfied with the resolution offered, the member needs to issue you with a reference number once the 5 working days have expired.

Please visit the CISAS website ht! tp://www.arbitrators.org/cisas/index.asp

to file the complaint. If you have any questions regarding filing a complaint with CISAS, please contact the scheme on 020-7421-7432.

However if the member does not contact you within the time period given, please visit the ISPA website www.ispa.org.uk, to fill out the third online complaints form. ISPA will then contact you directly.

Kind regards


Aol wont refuse to acknowledge me let alone issue a reference number, CISAS whom wont deal with me without it and Ofcom wont step in!

Thankfully recently I went back to o2 whos customer service was good when I was a customer in 1999, but o2 was just too expensive at £300 + per month for my cross network calls (only reason I left) today i had reason to complain, a o2 handset i reported problems with to customer care whom escalated it to complaints resolution service 6 days ago did not respond within the 5 days timescale, I called them and they said they would reprocess and wait another 5 days :mad: . I called o2 head office and complained and spoke to a supervisor in the said dept whom said she totally agreed with me, the handset and further 5 day wait was unacceptable, within 2 hours she called me back upgraded my handset to a Motorola V3 free and credited my bill £50, thank god I really didnt want to go the Ofcom route again! o2 bloody fantastic customer care "we fu*ked up, we will fix it attitude"
Ive been on every network since 1999, never before have i been treated so well:D

Hopefully my telecom problems of the last few years are over! as Ofcom have been hopeless in helping to resolve issues

andy88_2

seaniboy wrote:

orange are monopolising your choice of international call provision

Absolute nonsense. What restrictive action are they taking to prevent me using any other phone company from my home or other mobile phone?

seaniboy

LSmith4285 wrote:

The fact is you are calling a number which has a mobile prefix but its not a mobile number

QUOTE]

oh yes it is or it would not have a mobile prefix, orange dont have the power to dictate what is a mobile prefix and whats not, thats the regulatory bodies decision
thats why im telling everyone to complain, orange may have the right not to offer calling card facilities but orange certain has no right charging you a recognised mobile prefix number which was issued as that, that should be part of your calling minutes (as per your T&C stating your x network calls allowance), the orange announcement is a cop out to get you to accept it but you have legal grounds to dispute it with orange
3 barred access to the number I wonder if Ofcom told them its a valid mobile prefix? or else would they not have done as orange are trying to do and get you to accept the charge via the announcement???
barring and billing a customer to the said prefix are 2 seperate issues

i do stand corrected on the calling plan issue though, I had never experienced that problem over 7 years with any network maybe they are getting wise to it these days? I always assumed I was entitled to this and never run into this problem before I thought they had to allow it, i was never questioned or notified on it from Voda,o2,tmob or orange, seems ive been very lucky over the years then

andy88_2

So you are saying that your disputes with 5 other companies and 2 public bodies that have involved somewhere between 15 and 20 bodies are all relevant to this case? Just because you appear to argue about everything does not mean you are right.

Simply-Fone have announced that you will be charged in accordance with your providers tariffs.

Orange appear to have changed the tariff charge for these calls. They have been quoted here to have said that the numbers are used as a calling card service or personal number call-forwarding service.

Ofcom's records have the series as for mobile service. The company that these were originally for, Dolphin, is not trading as far as I am aware, and the holders of these numbers are Inquam.

Previous discussion of access to these numbers has recorded that Vodafone and 3 charge. 3's response was quoted, that they thought the usage was questionable.

You appear to be a semi-professional litigant. I cannot understand how somebody in dispute about social security payments can afford a phone bill of £300 per month.

seaniboy

andy88 wrote:

I cannot understand how somebody in dispute about social security payments can afford a phone bill of £300 per month

i had a period when I was off sick when an accident nearly killed me, so stupid a thing to make such a silly presumtion