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Virgin Media reduced my package to give a discount

edited 30 November -1 at 1:00AM in TV MoneySaving
4 replies 1K views
danielvmndanielvmn Forumite
30 posts
edited 30 November -1 at 1:00AM in TV MoneySaving
Hello All,

I signed for Virgin Media last month with Sky Movies and Sky Movies HD.

The engineer came to my flat and had issues with the installation, I would have to get building management authorization - which I got - and rearrange the installation.

I rearranged, but later I decided to go for a deal with Sky, so I called back to cancel my order altogheter.

The sales person on the phone offerred me a discount, I would pay £7 less per month on top of another discount in the first 6 months.

I decided then to stay with Virgin and carry on with the installation, the sales person mentioned a new order was made with the exact same package I ordered first.

When it was installed on Saturday, I found out I don't have Sky Movies HD, I called and confirmed it wasn't in my package and they want to charge me the exact £7 per month to have this.

I was really annoyed on the phone, after more than 1 hour speaking with more than 7 different people, I didn't have success, they are supposed to get back to me today after analysing the call recording.

The question is, if they don't want to give me the discount, do I have grounds to request a contract termination with no termination fees?

Thanks and Regards,
Daniel

Replies

  • visidigivisidigi Forumite
    6.1K posts
    Part of the Furniture 1,000 Posts Name Dropper
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    "Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected."

    Depends when 'last month' your contract began. Check the date on it...
  • visidigi wrote: »
    "Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected."

    Depends when 'last month' your contract began. Check the date on it...

    That's great info, thanks, the new order was placed on 1st February.
  • visidigivisidigi Forumite
    6.1K posts
    Part of the Furniture 1,000 Posts Name Dropper
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    if you want Sky Sports and Movies in HD go to Sky, Virgin only have Sky Sports 1 & 2 in HD - 3 and 4 are SD only and with Sky shuffling the programming lots of mainstream stuff is ending up on 3 & 4 now.

    That and you cannot record red button streams on Virgin, unlike Sky.
  • visidigi wrote: »
    if you want Sky Sports and Movies in HD go to Sky, Virgin only have Sky Sports 1 & 2 in HD - 3 and 4 are SD only and with Sky shuffling the programming lots of mainstream stuff is ending up on 3 & 4 now.

    That and you cannot record red button streams on Virgin, unlike Sky.

    Thanks for the tip, but I'm not really interested in Sky Sports, I have Sky Movies only.
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