Orange not giving me whats on my contract?

Jackyyboyy

So im new here just wanted some help

so im singed up for a 24 month contract with orange (EE)

Iphone unlimited text and minitues also1 gb data 36.00

all was fine until this month I found my bill had gone over 45pound.

this was strange as I had not been over using my phone checkedthey had only been giving me 300 mins not my 1000

I phoned them up I have to fax a copy of my contract to them.

what should orange be giving me for this? there mistake mycontract is not even on there system?

Silk

Jackyyboyy wrote: »

what should orange be giving me for this? there mistake mycontract is not even on there system?

The difference between the £36 and £45 so about £9 plus change

oopsadaisydoddle

Did you sign up for it in store or over the phone?

Not that it matters in the sense that you should get what's on your contract. If bought in store though, you'll probably be pointed to go there and they should sort it.

And yes, you should get a refund for being overcharged.

If you got it online or over the phone, you'd be best ringing CS.

macman

So which is it? Unlimited minutes (?) or 1,000 minutes?

Buzby

Your contract is irrelevant. Only the tariff you connected to is the issue, so check out the entitlements and clarify what is inclusive and what isn't.

simax

Shoud be unlimited mins - there is confusion on the systems are there are 2 tariffs that are identical but one is an OLD plan (300 mins) and a NEW one (unlim mins). The plan names are identical so it's a genuine error.

Both tariffs are archived now anyway and can't be selected as they've now been replaced by The Works.