New BT Customer very unhappy

VisionMan

DantheMan wrote: »

So basically they said 'maybe' and you heard that as 'yes'?

What is your actual speed?

As stated it requires at least 3MB.

So that may be their sticking point, you could fight for the box though, or buy it seperately?

Actually DantheMan, both BT and TalkTalk ask for a minimum linespeed of 5Mbps for YouView. This is for the services that TT currently offer, and those that BT will in the summer.

And if the OP was having a new line installed, there would be no way to test this until the line was actually live.

DUTR

VisionMan wrote: »

Actually DantheMan, both BT and TalkTalk ask for a minimum linespeed of 5Mbps for YouView. This is for the services that TT currently offer, and those that BT will in the summer.

And if the OP was having a new line installed, there would be no way to test this until the line was actually live.

They can make a very close guestimate though :cool:

mgdavid

terry306uk wrote: »

I'm just 3 weeks into an 18 month contract with BT Broadband, and I'm already regretting it. I've taken the option 1 package which allows 10gb of usage per month.

I've got the first 12 months free, then £13 per month for the last 6 months of the contract.

One of the reasons I chose BT was for the YouView Box, but was told after my "go live" date that my broadband speed wasn't fast enough to get the YouView Box. And I now realise 10gb is nowhere near enough for my needs, as I watch a lot of streaming content such as BBCiplayer and ITV player, which would have not counted towards my usage allowance had I got the
YouView box.

BT option 1 is usually £13 per month, while the unlimited broadband is just £5 extra at £18 per month. I thought I could now upgrade to unlimited broadband and just pay an extra £5 per month. Or even get it half price for 6 months as advertised on their website. But oh no, if I want to upgrade to the unlimited broadband, I'd have to pay the full £18 per month for 18 months.

And if I wanted to terminate the contract, I was told it would cost me around £200, which seems extortionate, not sure if this figure is correct. It seems I am stuck between the devil and the deep blue sea. I wish I'd never signed up with BT, and would certainly not recommend them!

sounds to me like you went for a 'bargain' and overlooked doing your own research into whether what you were buying was fit for your purpose.

spannerzone

OP have you made any attempt to try and improve your speeds? there are some pretty easy things to do such as connecting directly to your master phone socket and see if that gets you a better speed.

This is worth a look http://www.kitz.co.uk/adsl/socket.htm

Of course it might be that all you'll get is what you currently get but I'd give it a try...I've increased my speeds a little bit due to some rejigging of my phone wiring