Need help regarding possibly looking at a PPI claim

drewhughes

Hey guys,

I'm fairly new to looking after finances, claims, savings and loans etc.

I'm more posting for my mum as she has had 3 loans (all paid off) with Yorkshire bank before she moved to Lloyds TSB, so she has been into our local Lloyds branch to discuss somethings, PPI wasn't the main reason.

But one of the advisers had a quick look and informed her of her 3 loans, now I assume that all 3 had PPI but mum can't remember what she said or implied exactly. But her advice was to go on the internet and get a PPI standard letter, print it off and take it back into her and she would send it off to the relevant people. To me that sounded to easy.

Now, I've been looking at the PPI Reclaim guide on MSE and find it all very confusing about what to do, how to find out etc. (I'm dyslexic)

I would like to know what are the very first steps in starting a claim, and finding if we have a decent case or not.

Would it be better to go through a PPI reclaim company that specializes in this sort of thing, or do it our own way? Because neither me or mother are that intelligent tbh haha! :rotfl:

So I've told mum to find out all her old documents and statements regarding the loands so we can look for any relevant signs that it had PPI on it, not that we even know what to look for.

Basically I would like some help if anyone is willing to advise me?

Kind Regards

Drew

lippy1923

Forget the claim companies. They just do the same thing you could and charge you silly fees!

First you need to get dates/ account details.

Next establish why/ how it was mis-sold and gather as much evidence as you can to support your claims.
Things like "I didn't know I had it, or I was told I had to have it" are weak complaints as there is no proof to support you.

Let us know your reasons for a mis-sale and people will be able to help you.

dunstonh

Would it be better to go through a PPI reclaim company that specializes in this sort of thing, or do it our own way? Because neither me or mother are that intelligent tbh haha!

Most claims companies are not intelligent either. Or maybe they are as they have managed to persuade people that they can offer something. Yet all they do is get you to fill out the form, send it to them and they forward it on. Why not fill out the form yourself and send it directly to the bank?

[Deleted User]

drewhughes wrote: »

Now, I've been looking at the PPI Reclaim guide on MSE and find it all very confusing about what to do, how to find out etc. (I'm dyslexic)

I think it advisable to perhaps get a friend to read the MSE guide with you to help you and your Mother explore the necessary tips. I doubt what you have to do can be listed here any more simply than that guide.

In addition, why not go with your Mother back to the Bank and find out exactly which finance your Mother had PPI on? Get the member of staff to provide a print of the loan account and PPI policy numbers so that you can add these to the Complaint Questionnaire which you then send back to the bank.

Don't worry that this is "too easy"; the "hard" part will be to construct a robust complaint with valid and verifiable complaint reasons.

When you have the account details, post back here precisely why you think the PPI was mis-sold and we can help you more...

amersall

she has had 3 loans (all paid off) with Yorkshire bank before she moved to Lloyds TSB, so she has been into our local Lloyds branch to discuss somethings, PPI wasn't the main reason.

But one of the advisers had a quick look and informed her of her 3 loans, now

Looks to me like the loans were YB and not Lloyds, why would someone at Lloyds tell the ops Mum that she had 3 loans?, seems YB need contacting as well.

3 loans looks to me like consolidations, the dreaded Single Premium, depending on her age and health, it may not have been any good to her anyway.

[Deleted User]

amersall wrote: »

Looks to me like the loans were YB and not Lloyds, why would someone at Lloyds tell the ops Mum that she had 3 loans?, seems YB need contacting as well.

Yes, I did wonder at that too...

drewhughes

right so what I'll do then is gather up the documents and try and gather some evidence to support out claim.

Also is there any sort of form I should download? Or actually go into Yorkshire bank and speak to one of there advisers?

-taff

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

or you can do that, they might ask you to fill it in there or they might just do it verbally.

drewhughes

Hey,

Just got the policies back from my mum and it appears that all 3 have had PPI, but I could be could be wrong.

One of them has got.

Loan taken 30/12/2008

'I wish to purchase optional Repayment Protection Insurance'

Then is signed and dated by my Mum, but she remembers it being forced upon her when in actual fact she didn't really want it.

And the other 2 have

Certifcates of Insurances with them, but Mum did not sign for any of the, it does say 'Optional' on them, but look as if they were just included in. And appears Mum didn't know anything about them

Would it be of any help by me scanning in the documents for you guys?

[Deleted User]

drewhughes wrote: »

Would it be of any help by me scanning in the documents for you guys?

No, just proceed with your complaint as per the MSE article -taff linked to in post #8.

I wouldn't complain that the PPI was included without her knowledge, as the Bank will doubtless have evidence to the contrary.

Continue on the "forced" nature of the sale, unless you can find other valid and (preferably) verifiable mis-selling complaint reasons. Do note the word "optional" on the documents, though, it certainly weakens the complaint.

drewhughes

Ok so just basically fill out 3 separate questionnaires and send to our local Yorkshire bank branch?

Or?

And should I do them all together and have 3 complaints going on at the same time, or should I do one at a time?