Valentines Red Roses - Dead / Crispy on arrival

hethmar

They look awful. What a shame.

wizzle1

hethmar wrote: »

They look awful. What a shame.

I know

Just been asked to re send the email with photographs to them.

This is the 3rd time I've sent it!

Helix

wizzle1 wrote: »

I was under the impression that Sereneta operated in a similar fashion to Interflora and use local independent florists to create / deliver the bouquet. The website was under sereneta.com/bramhall (something along those lines)

Upon delivery it was clear they were sent from Middlesex in a box overnight.

http://www.serenataflowers.com/sendflowers/bramhall.htm

Thats something sites do to trick Google. They create lots of pages that feature different locations so when someone searches 'flowers townname' they come up. They are not actually based in those locations. What you need to do it look for more information about the company to see where they are based rather just just reading the headline 'Flower Delivery to bramhall'

wizzle1

UPDATE:

I have been offered new flowers or a full refund for my purchase.

I have requested that they both refund the money AND send a new bouquet as a way of apologising for spoiling Valentines Day. Request was denied and they have only offered a refund or fresh bouquet.

MamaMoo_2

wizzle1 wrote: »

UPDATE:

I have been offered new flowers or a full refund for my purchase.

I have requested that they both refund the money AND send a new bouquet as a way of apologising for spoiling Valentines Day. Request was denied and they have only offered a refund or fresh bouquet.

A reasonable offer. Unfortunately, you're not entitled to any compensation for "ruining valentines day", only for reasonable costs incurred. My advice would be to take the refund and go to a local florist where you can inspect the flowers first, save you accepting the fresh bouquet and finding that it, too, is the wrong colour rose/dead/etc.

InsideInsurance

Whilst their T&Cs doesnt limit their liability (surprisingly) the likelihood of proving that your partner actually suffered any material detriment due to the problem is going to be fairly slim. A refund really is the best your going to get and at least if she gets a new bunch of flowers hers will last longer than everyone elses.

Personally I always buy from the same company in London even though its a pain now we live outside of their delivery zone because they always have exceptional roses but even their quality/ standard slips a little for the couple of weeks before and after Feb 14 (though they're still better than most)

It is always worth getting to know who the good local florists are that do their own deliveries rather than farming it out to one of the bulk delivery companies. Many years ago I made the same mistake and whilst the flowers did look good on that occasion having a big brown box delivered by DHL (or equiv) is not the same has a hand tied bouquet being personally delivered.

pinkshoes

I'd take the full refund, and I guess anyone searching for Serenata Flowers will find that Serenata Flowers send dead roses on Valentines day, so I guess any loss of business will cost them more than an apology would have done...

Equaliser123

In theory, you could claim for disappointment. However, I guess the practical way forward would be to take the refund and draw a line under it.

wizzle1

Thanks for the advice guys, i think i will take the refund and write it off as a learning experience...

...and post the pictures on their facebook page to warn future customers of their poor quality.

wesleyad

cracklepop wrote: »

Wizzle, I'd really be interested to know their response.

The reviews are pretty positive overall and their Facebook page it managed well, lots of interaction with customers and lots of positive comments.

Umm I wouldnt describe this as positive:

http://www.trustpilot.co.uk/review/www.serenataflowers.com

:rotfl: