Faulty glass on Wood burner - should i have to pay?

somethingcorporate

rustyboy21 wrote: »

so this is all semantics. They and

To suggest the difference between warranty and SOGA is semantics means that consumer rights is probably not the place for you to be offering any kind of advice.

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amy21_84 wrote: »

Thanks guys for all your comments!

We have since had more of a detailed look at the clips which hold the glass in and here is where the issues seem to have come from. The clip where the glass has cracked from is shorter than the other 3 clips so it wasn't holding the glass properly. Therefore i will be going back to the retailer again with some more pictures which shows this.

somethingcorporate - thanks for your advise, yes it was purchased on a credit card so i will contact them if they still refuse to replace.

Anyone know if they should physically carry out the repair or are they only required to replace the part? As it will mean i'll need to pay again to get the engineer to fix it.:mad:

They are required to repair the item - so not just provide a part.