Faulty glass on Wood burner - should i have to pay?

George_Michael

rustyboy21 wrote: »

With regards to the china plates, If plates where not designed to be heated up in their normal use, why would they invent plate warmers?

I've yet to see a plate warmer which will heat the plates up to 200c which was the comment that you made earlier.

So would you say the same, if, it was a china dinner service. The owner put the plates in the oven to warm up, they wanted it done quickly, so they zapped the cooker on 200 deg.

however. It has been installed incorrectly by the installer

How do you know this for a fact?
Even if it is correct, the SOGA is quite clear in that the retailer must prove that this was the cause of the breakage.

somethingcorporate

Fires or stoves are not exempt from the sales of goods act, regardless of your knowledge or what you think a lay lawyer knows.

The fact you consider it as a consumable is also completely irrelevant. You can buy washing machine motors, clutches for cars and new computer processors - does it make these consumables too?

You've yet to convince anyone except yourself that you are correct.

Ectophile

rustyboy21 wrote: »

Stove glass are consumable parts, they are readily available to purchase. They get marked with Tar from inneficient and wrongly burned product.

As I have stated already, stove glass does break, this is why it is available to purchase seperately.

I've never "consumed" a stove glass yet, and certainly wouldn't consider them as consumables. Of course they can get broken, and manufacturers will stock spares.

If your stove glass gets covered in tar, there's no need to replace it - there are specialist stove glass cleaners that can easily shift tarry deposits, leaving the glass as good as new.

rustyboy21

Not only me who thinks this

http://www.castfireplaces.co.uk/articles/are-glass-and-firebricks-covered-under-stove-warranty-5982.html

http://borustoves.ie/warranty/

http://ths.gardenweb.com/forums/load/firepl/msg0122312823437.html

http://www.rdiheating.com/images/Stove%20and%20Fireplace%20Maint.pdf

http://morso.co.uk/advice/service-and-warranty/

http://www.championstoves.com/homepage.htm

http://www.dimplex.co.uk/products/fires_surrounds/solid_fuel_stoves/10_year_warranty.htm

http://www.aarrowfires.com/public/pdfs/manuals/ecoburn-range.pdf page 32

http://www.stovax.com/system_pages/2_and_5_year_warranty.aspx

http://www.dovre.co.uk/warranty-information/

http://www.jotul.com/en-GB/wwwjotulukcom/Main-Menu/Questions/Jotul-Warranty/

So it's only me then? And that was only going up to page 2 on google !

''I've yet to see a plate warmer which will heat the plates up to 200c which was the comment that you made earlier.''

You havent eaten in a lot of hotels I have, which have the plates coming out molten then. a normal person heats their plates up in the oven at the end of the cooking cycle. I Like a plate red hot, so my food doesn't go cold whilst eating it. Anyway it was a hypothetical remark, Stove glass can be damged by overfirng as well as incorrect installation and it being badly fitted by the engineer ( if the OP used one at all )

Yes you are right, you may have a chance of getting the retailer to replace it for you, but as I have stated and it has been shown in all of the above links from the biggest suppliers in the UK, glass is a consumable part and is excluded from warranty by them.

Hopefully the OP has sued stovesonline for every penny they are worth, they shouldn't be selling potentially dangerous appliances , with the opportunity of being installed illegally by all and sundry.

There you go !

Optimist

rustyboy21 wrote: »

Not only me who thinks this

http://www.castfireplaces.co.uk/articles/are-glass-and-firebricks-covered-under-stove-warranty-5982.html

http://borustoves.ie/warranty/

http://ths.gardenweb.com/forums/load/firepl/msg0122312823437.html

http://www.rdiheating.com/images/Stove%20and%20Fireplace%20Maint.pdf

http://morso.co.uk/advice/service-and-warranty/

http://www.championstoves.com/homepage.htm

http://www.dimplex.co.uk/products/fires_surrounds/solid_fuel_stoves/10_year_warranty.htm

http://www.aarrowfires.com/public/pdfs/manuals/ecoburn-range.pdf page 32

http://www.stovax.com/system_pages/2_and_5_year_warranty.aspx

http://www.dovre.co.uk/warranty-information/

http://www.jotul.com/en-GB/wwwjotulukcom/Main-Menu/Questions/Jotul-Warranty/

So it's only me then? And that was only going up to page 2 on google !

''I've yet to see a plate warmer which will heat the plates up to 200c which was the comment that you made earlier.''

You havent eaten in a lot of hotels I have, which have the plates coming out molten then. a normal person heats their plates up in the oven at the end of the cooking cycle. I Like a plate red hot, so my food doesn't go cold whilst eating it. Anyway it was a hypothetical remark, Stove glass can be damged by overfirng as well as incorrect installation and it being badly fitted by the engineer ( if the OP used one at all )

Yes you are right, you may have a chance of getting the retailer to replace it for you, but as I have stated and it has been shown in all of the above links from the biggest suppliers in the UK, glass is a consumable part and is excluded from warranty by them.

Hopefully the OP has sued stovesonline for every penny they are worth, they shouldn't be selling potentially dangerous appliances , with the opportunity of being installed illegally by all and sundry.

There you go !

Very nice but you fail to understand the difference between a warranty and statutory law .

A warranty is a promise made by the manufacture and if made forms a part of the contract with the consumer.

Statutory law is legislation passed by Parliament and NOTHING stated in a warranty stops the consumer from using the relevant legislation which in this case would be the Sale Of Goods Act.

Others have covered the relevant bits of SOGA for the OP to use against the retailer.

Macca83_2

Rustyboy is correct in the fact that Stove glass is not covered under the manufacturers warranty. There are several causes of broken stove glass, over firing, impact - from logs rolling forward etc or from improper fitting.

Somethingcorporate is also correct in arguing the sale of goods act

I think you may be all arguing at cross purposes though.

ThumbRemote

I've followed three of those links.

The first appears to have been written by a semi-literate 6-year-old. They claim "Glass is also not covered under warranty as it will not break under normal use and can only be damaged by mechanical damage they are designed to be used under high temps and will not crack from this use."

They are well within their rights to exclude whatever items they wish from a warranty, but to claim that a specific part of the item will not break is, frankly, ridiculous.

The second link just states that glass is not covered under the warranty, not that it's a consumable item.

On the third link the main suggestion is that a crack may be caused by a defect in the glass itself.

I'm not sure what the point is though.

rustyboy21

Macca83 wrote: »

Rustyboy is correct in the fact that Stove glass is not covered under the manufacturers warranty. There are several causes of broken stove glass, over firing, impact - from logs rolling forward etc or from improper fitting.

Somethingcorporate is also correct in arguing the sale of goods act

I think you may be all arguing at cross purposes though.

Thanks for that Macca. I have only posted due to the fact that cetain individuals think that they are always in the right and that the SOGA covers everything in sight. Perhaps they also think that when you buy a car from a car showroom and then drive it for say 10,000 miles, that you are quite in the right to take it back and get them to replace them FOC as it is still under 6 monhs old ( I do aprox 3,000 a month myself)

The reason I was arguing the point was to point out that we don't know how the OP has used the stove over the intervening time. They could have been burning painted fence posts for all we know and starting them on fire with petrol. The reason why manufacturers state that the glass is not covered under warranty is because it is open to abuse, sometimes it lasts years, if you abuse your stove then it won't. Applying the SOGA to something which has a high likelyhood of being abused carte blanche is pretty amateur. The OP hasn't been back on here, so this is all semantics. They and others can say whatever they want, most of the time on here, you only get 1/2 the story and a lot of 1/2 truths, to make it look like they are the innocent party.

Thats all for me folks on this subject, at least I know that I am correct in my statement re warranty on glass, shame others don't see it the same way.

ThumbRemote

rustyboy21 wrote: »

Applying the SOGA to something which has a high likelyhood of being abused carte blanche is pretty amateur. The OP hasn't been back on here, so this is all semantics. They and others can say whatever they want, most of the time on here, you only get 1/2 the story and a lot of 1/2 truths, to make it look like they are the innocent party.

You are missing the point,

Under the SoGA, within 6 months it is assumed that the fault is inherent. It is down to the retailer to prove otherwise. They are refusing to do so, and are therefore breaking the law.

It's hardly 'pretty amateur' to apply the law in this way. It's perfectly clear.

Regarding the OP, its true they may have misused the stove. But it is still incumbent on StovesOnline to demonstrate this, which they seem unwilling to do. Therefore at the moment the OP clearly is the wronged party.

amy21_84

Thanks guys for all your comments!

We have since had more of a detailed look at the clips which hold the glass in and here is where the issues seem to have come from. The clip where the glass has cracked from is shorter than the other 3 clips so it wasn't holding the glass properly. Therefore i will be going back to the retailer again with some more pictures which shows this.

somethingcorporate - thanks for your advise, yes it was purchased on a credit card so i will contact them if they still refuse to replace.

Anyone know if they should physically carry out the repair or are they only required to replace the part? As it will mean i'll need to pay again to get the engineer to fix it.:mad: