Moving house - help please

Maureen43

Hello All,

I currently have BT broadband and phone line. The broadband connection is awful.

I am moving shortly and am considering not having a landline at all for phone calls as I have unlimited bundled minutes on my mobile. However I am confused as I think I still need a landline for broadband? Is that right? How does that work??!!

I am thinking of going to Plusnet for broadband as they get good reviews and I have had a poor service with both BT and Talk Talk in the past.

Can anyone advise?

penrhyn

Unless you are going to a cabled area, i.e Virgin Media, a BT landline is required to deliver ADSL broadband to you. You cannot get a broadband only service with ADSL.
When you know the address you can check on Samknows website what services are available at your local telephone exchange.

Maureen43

Thanks...so I can have a BT landline just for broadband and not make any calls?

Do I buy the BT landline and the Plusnet broadband seperately, or as a Plusnet package?

macman

It's cheaper to buy a bundle from Plusnet, they usually charge £49 for a new line provision. BT charge you £130 unless a discount is on offer.
All BT line rental includes some element of calls included.
How did you think that the broadband signal gets to and from your house without an active landline-which requires you to pay line rental?

penrhyn

Is Plusnet the best option? Any LLU providers at the new address?

Plusnet is a BT company.

Maureen43

macman wrote: »

It's cheaper to buy a bundle from Plusnet, they usually charge £49 for a new line provision. BT charge you £130 unless a discount is on offer.
All BT line rental includes some element of calls included.
How did you think that the broadband signal gets to and from your house without an active landline-which requires you to pay line rental?

I am learning...Thanks for the help.

Maureen43

penrhyn wrote: »

Is Plusnet the best option? Any LLU providers at the new address?

Plusnet is a BT company.

I live in a rural area so options are limited. I will see what other providers there are locally.

Maureen43

Ok, have done some research into the options when I move.

In my area the options are BT (awful connection here at the moment), Talk Talk (tried them in the past and left in less than four weeks as so poor!), and Plusnet (have had positive reviews of them from others nearby).

So, the Plusnet deal seems to be £13.99 per month line rental (which includes some evening and weekends calls), and £9.99 per month unlimited broadband. They thought I would need this rather than the £5.99 per month "Essentials" package as we run three laptops and two tablets (ahem), plus my kids are heavy users of Youtube etc.

This seems a good deal as cheaper than I am paying to BT at the moment BUT Plusnet say I can't take my existing phone number with me as BT won't release it if I am moving to Plusnet. Is that right? Sounds weird to me!

macman

TT may be your only LLU option, but you also have the choice of dozens of other non-LLU providers, who resell BT's wholesale service. So you are certainly not limited to BT/TT/Plusnet.
Have you done an exchange search on www.samknows.com to ensure that there are no other LLU providers on your exchange?
But if you have a line fault on the local loop (nose/crackling on the line!), then switching provider will make no difference, as you will still be on the same physical connection.
As long as the property you are moving to is on the same exchange, then yes you can transfer your number. If it isn't, you can't.
No need to do any of this by phone, sign up with Plusnet via Quidco and you'll currently get £38 cashback on a dual bundle.
Plusnet Essentials has a 10GB cap, so certainly not enough for heavy streaming.

pullenuk

Get that checked. I moved a phone number from BT to Plusnet and going to do it again very shortly with my grandparents.

Plusnet may be owned by BT but they dont run like them. We had to phone BT for an issue with the address details not being correct. Took 30 mins just to get to the correct place and sort. Plusnet, 5 mins in total.

Broadband (apart from virgin) is delivered over a phone line what you use the voice calls or not. You need to pay for a line for it to come down, hence the line rental.