Vodafone Constantly breaking DPA

bakerlad1983

Hi,

Does anyone know how is to put a complaint in to vodafone without getting through to someone in Egypt?


Twice in as many months they have broken dpa and i am starting to get fed up with them giving out sort codes and account numbers to people who could be anyone. When you ask to log a complaint they say they will get a manager to call you back within 48 hours but never do.


I have tried the switchboard but they just put you through to egypt again.


Many thanks for any replies

grumbler

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chanz4

so did you confirm any details first?

grumbler

bakerlad1983 wrote: »

...
Twice in as many months they have broken dpa and i am starting to get fed up with them giving out sort codes and account numbers to people who could be anyone. ...

You seem to be a little obsessed with DPA.
Sort codes and account numbers are printed on all cheques that people give to pretty much anyone.

bakerlad1983

Not obsessed, just want the company to get it right, you seem obsessed to comment a lot on vodafone, they didn't just give me that information, they also gave me amounts that have been credited into that account, which any person wanting to commit fraud this will assist them. Chanz , no I did not confirm details , its my partners account and I am a named person to deal, with a password I must quote. No company should give information out, especially full sort and account numbers and amounts paid into that account . If you happy for any company to give anyone information grumbler then that is up to you. But I want companies who don't give out information which can help lead to fraud

grumbler

Well, in your post you mentioned "sort codes and account numbers" only, and my comment was only about "sort codes and account numbers". Neither is a top secret.

Looking at your posts I see that you had some DPA problems with Halifax, but what do VF have to do with this? And if you partner allowed you to act on her behalf when dealing with Halifax and arranged this with them, I don't understand what the problem was. Obviously, you were not 'anyone' / 'any person' and you couldn't expect them to offer different levels of access for different representatives. It's either everything or nothing.

chanz4

you say also that you had a password for vodafone, did you qoute this? If so nothing has been done wrong

bakerlad1983

Not saying a sort and account number isn't common knowledge, but its not up to a company to disclose it to anyone. Would not be happy if I called up a company or bank you where with and they just give me information that can be caused towards fraud? Or if the bank your with just publish your bank details online, as its not a big secret as they send you statements with that information on? We might as well not have dpa then if its ok for a company to give out any information to anyone

bakerlad1983

Chanz , no password was asked, that is what is most annoying, if they ask then they know who they are speaking too, if not I could have been anyone

Vodafone

Hi bakerlad1983,

Thanks for making me aware of your concerns.

To enable me to get them looked into further could you email me with the relevant details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Thanks,

Lee

Web Relations Team

Vodafone UK