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BT nightmare

zoom134
zoom134 Posts: 10 Forumite
in Broadband & internet access
I have BT infinity. My problem is that I cannot open or send attachments from my BT Yahoo acccount.

BT are a nightmare to communicate with and resolve problems at the best of times but this is proving to be something else. Conversations with their call centres are farcical, no one has a clue what is going on other than to keep telling me 'it's being escalated, wait 48 hours' and so it goes on - I have now been waiting since the 19 January!

I have told them that if they cannot resolve the problem then I would like to cancel my contract without any financial penalty and receive some recompense for what I had to pay to have it installed by the engineer, but they just keep fobbing me off. Tonight I was told that so long as I have a broadband service then it's not a problem. But I think it's unreasonable to expect me to accept the inconvenience of this third rate e mail service.

Can anyone advise on the e mail problem and/or how I stand re the contract termination please?

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Have you tried the paperclip solution on your home hub?

    http://community.bt.com/t5/Other-BB-Queries/BT-Yahoo-e-mails-with-attachments/td-p/440425/page/3
    That gum you like is coming back in style.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Switch your email to a decent ISP-independent webmail service such as Gmail? You are not bound to Yahoo just because you are on a BT service.
    No free lunch, and no free laptop ;)
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Zoom134,

    I can help with this. Click on my username for contact details and drop me an email.

    Cheers

    David
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • spannerzone
    spannerzone Posts: 1,566 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    macman wrote: »
    Switch your email to a decent ISP-independent webmail service such as Gmail? You are not bound to Yahoo just because you are on a BT service.

    Yep, what Macman says, it's also unlikely to be the BT fibre service that's at fault here, assuming internet connectivity is working ok.

    Never trust information given by strangers on internet forums
  • zoom134
    zoom134 Posts: 10 Forumite
    macman wrote: »
    Switch your email to a decent ISP-independent webmail service such as Gmail? You are not bound to Yahoo just because you are on a BT service.

    yes thanks I was considerting this - but I don't really want to change my 2 e mail addresses as that will mean contacting people to let them know, I just think BT should get their act together.
  • mgdavid
    mgdavid Posts: 6,711 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    zoom134 wrote: »
    yes thanks I was considerting this - but I don't really want to change my 2 e mail addresses as that will mean contacting people to let them know, I just think BT should get their act together.

    so have you read the post from BT Rep, and acted upon it?
    The questions that get the best answers are the questions that give most detail....
  • zoom134
    zoom134 Posts: 10 Forumite
    BT_company_representative wrote: »
    Hi Zoom134,

    I can help with this. Click on my username for contact details and drop me an email.

    Cheers

    David
    I don't understand - clicking on your user name takes me to the BT community Forum - and I have already been down this road??!!.
  • zoom134
    zoom134 Posts: 10 Forumite
    mgdavid wrote: »
    so have you read the post from BT Rep, and acted upon it?
    well when I clicked on his user name it takes me to the BT community forum (which I have already used) not an individual called 'David'. His response is just typical BT just send you round in circles.
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Think he meant this.

    https://bt.custhelp.com/app/contact_email/c/4950
    That gum you like is coming back in style.
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