Achica furniture damaged when unpacked after 2 weeks

Lady_K

Fire_Fox wrote: »

Sorry to sound harsh but your personal circumstances are not the retailer's problem, anyone could say they could not previously unpack or inspect the item when they have damaged it. If it was a washing machine and you'd booked a reputable tradesman to unpack and fit you might be able to prove your claims but not a piece of furniture.

You might have been best to inform them before now you had not been able to unpack and inspect the product, or document the unpacking with a timed, dated camera (even then there is no guarantee the company or court will accept that). Some places also charge extra for their delivery team to unpack, fit and remove packaging.

Thats ok I don't take that as harsh. I know and understand my personal circumstances are not thier problem its just unfortunate that its happened this way. I tried to get someone to open the parcel earlier and was concerned this could happen but what with people being ill and not having time to do it when they did call it didnt happen untill yesterday.

I still wanted to inform them though because they need to be aware that whoever packed it knew it was damaged and sent it out regardless without a care, it doesnt look good on thier company. I am also dissappointed that its damaged and naturally want them to know how I feel. I have paid full price for a damaged item that is not worth the money I paid for it and of course I feel a bit cheated.

I just didnt know if there might be something I could do having paid by debit card and it being within a month even though it says 48 hours on thier site because its faulty, although still useable.

I don't actually hold out much hope but I can see what they say. Its really put me off shopping with them though because whenever the parcel had been opened its still damaged.

Zandoni

irishjohn wrote: »

how extensive is the damage? is the item useable

A damaged item of furniture is never useable.

I'd contact them and explain the circumstances, a decent company will understand.

If they don't then I'd consider the small claims court.

arcon5

Zandoni wrote: »

A damaged item of furniture is never useable.

.

Of course it can... Could have a damaged leg but the drawers still open.

Zandoni

arcon5 wrote: »

Of course it can... Could have a damaged leg but the drawers still open.

Yes, useable in the literal sense but I certainly wouldn't accept it in my house.

I worked for Singer sewing machine many years ago and they used to have a free table offer now and again. It always amazed me how people would accept broken or damaged tables, rather than wait a few weeks for a perfect one. I guess some people don't have the same pride in their homes as others.

unholyangel

Zandoni wrote: »

Yes, useable in the literal sense but I certainly wouldn't accept it in my house.

I worked for Singer sewing machine many years ago and they used to have a free table offer now and again. It always amazed me how people would accept broken or damaged tables, rather than wait a few weeks for a perfect one. I guess some people don't have the same pride in their homes as others.

I bought a large kitchen appliance that was damaged. Has a few 1" scratches on it that are hidden when its in place in the kitchen......yet i saved £200 on the purchase price. I guess I dont have pride in my home either. Or perhaps I'm just smart enough to realise a £200 saving for small/slight scratching that no one can see is a good deal.

As for the OP.....OP their term looks to be an unfair one definitely. I checked the annexes OFT supply and this is a term they have asked a company to change before because it was unfair:

Original term
Written notice of any defect in the goods when delivered shall be served
upon the company within 7 days of delivery. The Customer shall be
deemed to have accepted the goods 7 days after delivery.
Action taken
New term: The Customer is asked to examine the goods as soon as
reasonably possible after delivery and notify the Company of any fault or
damage as soon as reasonably possible.

And as you can see, that is for 7 days! So as I said above, you cannot sign away your right to examine the goods. And that is just one term they have told the company to change, there are many more similar terms from different companies all along the lines of "you must inform us within x time" and they have all been changed.

Zandoni

unholyangel wrote: »

I bought a large kitchen appliance that was damaged. Has a few 1" scratches on it that are hidden when its in place in the kitchen......yet i saved £200 on the purchase price. I guess I dont have pride in my home either. Or perhaps I'm just smart enough to realise a £200 saving for small/slight scratching that no one can see is a good deal.

The OP is talking about the top front corner and there has been no mention of discounts, so not the same thing at all. I've never been invited to your house so I cannot comment on whether you have pride in it or if its stocked with damaged furniture.

somethingcorporate

Zandoni wrote: »

The OP is talking about the top front corner and there has been no mention of discounts, so not the same thing at all. I've never been invited to your house so I cannot comment on whether you have pride in it or if its stocked with damaged furniture.

Have you never heard of shabby chic?

unholyangel

Zandoni wrote: »

The OP is talking about the top front corner and there has been no mention of discounts, so not the same thing at all. I've never been invited to your house so I cannot comment on whether you have pride in it or if its stocked with damaged furniture.

Not sure why you're telling me what the OP was talking about since I wasnt replying to the OP with that paragraph, I was replying to you who made a (quite bizarre) statement of:

Zandoni wrote: »

A damaged item of furniture is never useable.

Yes, you're right, you cant comment on whether I have pride in it so why on earth would you make such statements as:

Zandoni wrote: »

It always amazed me how people would accept broken or damaged tables, rather than wait a few weeks for a perfect one. I guess some people don't have the same pride in their homes as others.

There are perfectly valid (and sensible) reasons people accept damaged goods. All I did was give one example of why someone may do so, so that perhaps next time, you'll actually consider logic before jumping to conclusions.

Zandoni

unholyangel wrote: »

Not sure why you're telling me what the OP was talking about since I wasnt replying to the OP with that paragraph, I was replying to you who made a (quite bizarre) statement of:


Yes, you're right, you cant comment on whether I have pride in it so why on earth would you make such statements as:



There are perfectly valid (and sensible) reasons people accept damaged goods. All I did was give one example of why someone may do so, so that perhaps next time, you'll actually consider logic before jumping to conclusions.

Not bizarre at all, I was talking about furniture not goods in general. Rarely would any damaged furniture look good in any home. So that would make it unusable in my opinion.

unholyangel

Zandoni wrote: »

Not bizarre at all, I was talking about furniture not goods in general. Rarely would any damaged furniture look good in any home. So that would make it unusable in my opinion.

Many people have furniture items that are covered by something else (linen for example). Or the damage could be on the side/rear where it wont be visible.

I wouldnt accept a damaged item at full price. But neither would I make a sweeping generalisation that anyone that accepts damaged goods has no pride in their home. Its just silly.

Cost and worth are 2 entirely different things and the "worth" of an item depends on the person and their needs.