Klm flight delay

twix72

this is my letter to KLM, CAN I CLAIM COMPENSATION..THIS WAS A COPY OF MY FIRST LETTER. I HAVE WRITTEN TO THEM MANY TIMES... ALL THEY DID WAS SENT ME A LETTER OF APOLOGY
CLAIM FROM 22ND MARCH 2005
To
KLM
dear sir or madam,
i hav just sent u copy of my correspondence outlining my complaint before i sent u the letter below. i am sending u this again. i hop u receive it... it seems like every correspondence seems to go to separate computers. i fail to understand. heres a copy..pls luk into my case..


Flag this message[ No Subject ]Tuesday, 19 April, 2005 17:13From: IM WRITING TO COMPLAIN ABOUT THE EXPERIENCE OF MY OUTBOUND AND INBOUND FLIGHT WITH KLM... THE OUTBOUND FLIGHT HAD DELAYS FROM AMSTERDAM TO START WITH.. IM PREGNANT AND WAS GETTING FRUSTRATED.TRAVELLING WITH MY HUSBAND AND A CHILD. DUE TO DELAYS FROM AMSTERDAM DEPARTURE WE MISSED THE CONNECTING FLIGHT FROM NAIROBI TO MOMBASA. ACCOMODATION WAS SORTED AFTER
SEVERAL ARGUMENTS WITH YOUR STAFF IN KENYA.I HAD LOTS OF PROBLEMS TRYING TO SORT OUT THE CONNECTING FLIGHT THE FOLLOWING MORNING.YOUR STAFF IN NAIROBI WAS EXTREMELY RUDE AND SUGGESTED US TO HAVE TAKEN A COACH TO MOMBASA IF WE WERE IN A RUSH OR PAY EXTRA FOR BUSINESS CLASS AS WE HAD TO WAIT FOR ANY CHANCE OF CANCELLATIONS OR NO SHOWS THROUGHOUT THE DAY. WE WERE THEN PUT INTO A BRITISH AIRWAYS FLIGHT AFTER ARGUMENTS AT 0945 .AFTER WAITING AT THE AIRWAYS FROM 5AM....EVENTUALLY GOT THERE.
NOW ON MY WAY BACK I MADE SURE I RECONFIRMED ALL THE TICKETS INCLUDING MY SISTERS' (WHO WAS TRAVELLING TOGETHER) SO THAT I DONT GET ANY PROBLEMS ON MY WAY BACK.WE GOT TO THE AIRPORT RIGHT ON CHECKING TIME.WE WERE TOLD THE FLIGHT IS OVERBOOKED AND THE STAFF VERY RUDE SAID CONFIDENTLY THAT IT IS A COMMON THING KLM DOES THEREFORE UNABLE TO GO ON THAT FLIGHT. AFTER SEVERAL DISCUSSIONS WE WERE PUT INTO A LATER BRITISH AIRWAYS FLIGHT . ON ARRIVAL TO NAIROBI HAD TO WAIT AT THE AIRPORT FOR TRANSPORT AS WE DID NOT ARRIVE AT THE AIRPORT AS PER ARRANGED.
AFTER ALL THAT HASSLE. THE FINAL THING WE WANTED IS TO GET BACK TO UK WITH NO PROBLEMS .. WE GOT TO NAIROBI AIRPORT 3HOURS BEFORE DEPARTURE AFTER A LONG WAIT IN THE QUEUE WHEN WE GOT TO THE CHECK IN DESK WE ARE TOLD OUR TKTS ARE CANCELLED .. KLM DID NOT HAVE AN EXPLANATION FOR THAT. KLM FLIGHTS DONT NEED TO BE RECONFIRMED AS ADVISED ON YOUR WEBSITE... LUCKILY I RECONFIRMED THE TKTS AS THAT WAS THE FIRST QUESTION I HAD FROM YOUR STAFF IN KENYA. I HANDED THE PRINT OUT OF RECONFIRMATION. AND WE ALL GOT STUCK THERE. 4 TICKETS ALL CANCELLED AND KLM HAS NO REASON FOR THAT. FLIGHT FULLY BOOKED THEY COULD NOT SORT OUT SEATS FOR US. WE ALL HAD TO START WORK FOLLOWING DAY IN UK ... I WAS LOSING MY PATIENCE JUST TO REMIND YOU I AM EXPECTING AND WAS GETTING VERY VERY FRUSTRATED BY THIS.THE SUPERVIOSR SORTED THE TKTS FOR THE NEXT FLIGHT WHICH WAS AFTER ALMOST 12 HOURS.. HOWEVER WE WERE TOLD THE AMSTERDAM TO BIRMINHAM FLIGHT IS NOT CONFIRMED AS AGAIN THE FLIGHT IS
OVERBOOKED THEY COULD ONLY GUARANTEE THE NEXT FLIGHT FROM AMS TO BXM... WE HAD NO CHOICE BUT TO TAKE IT. WE WERE GIVEN TEMPORARY BOARDING PASS JUST IN CASE OF NO SHOWS ON THE EARLIEST FLIGHT AFTER LANDING IN AMS. LUCKILY WE WERE PUT INTO THE NEXT FLIGHT AND GOT TO BXM ... HAD TO ARRANGE TO GET TO LEICESTER AS WE COULD NOT MAKE ANY ARRANGEMENTS OF TRANSPORT FROM BIRMINGHM TO WHERE WE LIVE AS KLM WAS NOT SURE WHEN WILL ARRIVE. I GUESS IF YOU HAD TO GO THROUGH ALL THESE ON OUTBOUND AND INBOUND YOU WOULD LOSE HOPE WITH THE AIRLINE..LAST BUT NOT LEAST I FELL ILL HAD COMPLICATIONS WITH MY PREGNANCY AND HAD TO GO FOR A SCAN NEXT DAY AFTER ARRIVAL...VERY STRESSFUL FLIGHT OF MY LIFE...
I REGRET TO INFORM YOU THAT WE WILL NOT CHOOSE KLM IN THE FUTURE UNLESS WE ARE COMPENSATED FOR THIS TERRIBLE EXPERIENCE FOR MYSELF. MY SISTER, MY HUSBAND AND MY CHILD. BELOW ARE MY DETAILS OF THE FLIGHT

FLIGHT DETAILS..
KL1420V 22MAR BHXAMS 0600 0825 ON TIME.
KL565V 22MAR AMSNBO 1025 2025 TECHNICAL FAULT. ARRIVED NBO AT 2400.MISSED CONNECTING FLIGHT TO MBA. 23MAR TRANSFERRED TO NORFOLK HOTEL AT 0200. WAKE UP CALL AT 0400 TO BE AT AIRPORT AT 0500 FOR 0700 FLIGHT TO MBA. FLIGHT OVERBOOKED.
0945 BRITISH AIRWAYS FLIGHT BA8651 OFFERED AFTER LOT OF STRESS AND ARGUMENT AND RUDE STAFF.

INBOUND
KQ603V 08 APR MBANBO 0930 1030.
FLIGHT OVERBOOKED. SEVERAL ARGUMENTS. OFFERED BRITISH AIRWAYS FLIGHT BA8652 TO NBO AT 1015.
KL4340V 11APR NBOAMS 1000 1810.
FLIGHT CANCELLED WITH NO EXPLANATION. AFTER A LONG WAIT AT AIRPORT AND HASSLE OFFERED ACCOMODATION FOR THE DAY TILL 1800. READY FOR 2115 FLIGHT KL0566M IF LUCKY.
AMSBHX NOT CONFIRMED. STANDBY FOR KL1421 AMSBHX 12APR 0715 IN CASE OF ANY LAST MINUTE CANCELLATIONS.

WENT TO MANAGERS OFFICE IN MOMBASA WITH A WRITTEN COMPLAINT ABOUT OUTBOUND FLIGHT SO THAT WE DO NOT HAVE TO FACE THE SAME PROBLEM WHEN COMING BACK. LEFT THE OFFICE RECONFIRMING OUR INBOUND TRAVEL AND ALL OUR CONTACT DETAILS AND E-MAIL ADDRESS.WE WERE TOLD MARY ANN WACHIRA, CUSTOMER RELATIONS LIASON OFFICER WILL GET IN TOUCH. WE HAVE NOT HEARD FROM ANYONE IN KLM OR KENYA AIRWAYS, VERY DISAPPOINTING.

twix72

Klm not replied yet

Caz3121

If the flights were in 2005 you are too late for compensation.....unless the airline miraculously decides to pay out....eg if they decline the next step would be court however the deadline for this is 6 years

twix72

I have been writing to them since 2005 and I still have all the emails and the replies they sent me (apologies only)...would that make it easier to claim

Caz3121

twix72 wrote: »

I have been writing to them since 2005 and I still have all the emails and the replies they sent me (apologies only)...would that make it easier to claim

If they are insistent on only providing an apology then the next step would be court action - the deadline for court action is 6 years so you are out of time

twix72

oh noooo.... is there any other way i can claim. please advise

Caz3121

you can try posting on the KLM board but I suspect they are not going to pay and there is nothing you can do about it - it is all in the FAQs
http://forums.moneysavingexpert.com/showthread.php?t=4384719