Hotel refused my booking thru lastminute.com

willerby20

Hi
This thread is on behalf of my friend.
She booked an overnight stay for her daughter's 18th along with 4 of her friends through last minute.com via her mobile phone. The booking was confirmed by the agent for a hotel at a famous resort on the north west coast. A payment of £80 was taken via her card.
An hour later the hotel manager rang my friend to query whether the "party" was all females, to which she confirmed they were. The manager then refused the booking,(no same sex parties) and stated she should take the complaint of refund back to the agent.
Since the booking, she has referred this to the trading standards and I have written a letter on her behalf stating that the agent should have been fully aware of the hotel policy and advising respectively to the customer of any alternatives - before taking payment!
Today she has received a reply, stating that they accept part responsibility and have offered £40 refund. I believe she is entitled to the full amount based on their duty to advise at the point of booking.
Any ideas please?
thanks

meer53

If it was Blackpool, your friend should be thankful it was cancelled ! I'd be horrified to think my daughter was going there.

Has your friend checked the t & c's on Lastminutes website, it's sometimes difficult to check things like this on a mobile.

withabix

Has she contacted Lastminute.com at all? That is who she paid, NOT the hotel.

How did she pay? Credit card?

If so, contact the card provider and request that the transaction is reversed due to the booking not being honoured.

McKneff

[QUOTE=meer53;59315163[B]]If it was Blackpool, your friend should be thankful it was cancelled ! I'd be horrified to think my daughter was going there.[/B]

Has your friend checked the t & c's on Lastminutes website, it's sometimes difficult to check things like this on a mobile.[/QUOTEL]s

lucky escape, exactly, couldnt agree more.

I will never ever visit Blackpool again for as long as I live.

Effing and blinding drunks, drinking pints outside the pubs, chucking their fag ends all over the place, shouting and bawling obscenities to passers by and that's just the WOMEN.

willerby20

spot on with the resort - i agree, even the seagulls have tattoos!

All comms have been direct to last minute.com. I am not sure what kind of card she used - will check.
thanks

ThumbRemote

If they have cancelled the booking then they need to provide a full refund, not just half the money back.

As said above, if no joy with LastMinute, talk to the card provider.

willerby20

she used debit card. I agree last minute should refund the lot. It was the actual hotel who made contact with her and cancelled the booking. lastminute should have been aware prior to payment.

Darksun

Sounds like the hotel owner needs to read up on the law relating to sex discrimination

System

Darksun wrote: »

Sounds like the hotel owner needs to read up on the law relating to sex discrimination

I doubt that's relevant as I assume they discriminate against both same sex groups. Not just all female groups.

Darksun

goater78 wrote: »

I doubt that's relevant as I assume they discriminate against both same sex groups. Not just all female groups.

Doesn't matter, it's still discrimination based on gender (and indirectly it would class as discrimination based on sexual orientation, since the policy would forbid gay couples from holidaying together)

wealdroam

Darksun wrote: »

...and indirectly it would class as discrimination based on sexual orientation, since the policy would forbid gay couples from holidaying together

Only if their definition of 'group' is 'more than one'.

Quite likely that two people are considered a couple, and a group is three or more.