Parking Eye

Stroma

Can I reiterate that you should not pay the parking company if they are writing to you, can you confirm if your hire came through an address in France or the UK. The reason I'm saying this if they deem an address abroad is not serviceable they may go back to the hire company. And they will probably pay it.

henauvin

Actually, I have heard nothing yet directly from the parking company, only the hire company forwarding their communication and confirmation of their own deduction.
Hire was through French address. In conjunction with the Credit Card Co I have asked them to investigate and reimburse the £35, and stopped the card and to pre-empt any further raids!!

henauvin

Slithy, thx for your helpful comments. I have said all that to the car hire co who simply tell me I am wrong and keep reiterating that the law "now allows the PPCs to sue me"
They also tell me that sending a letter to me in France dated 30th Jan and taking payment from me on 31st constitutes reasonable endeavours to notify me!!

Stroma

They are not supposed to pass on letters to you, what they are supposed to do according to the bvrla is give your name and address to the parking company on a return form that is the letter to registered keeper, the parking company even supplies an sae or free post address to send it I think.

This should cost the hire company nothing, adding £35 or anything is a breach of contract. I'd put a few pounds on the parking company trying to be cute here and to get the hire company to pay. I don't know how French credit cards work so if cancelling cards stops payment that's fine, but credit cards here can still be debited even if the account is closed sometimes. So bare it mind.

If they persue you in France by the way through someone called euro parking collection plc or similar they will be just powerless debt collectors.

henauvin

Actualy its a GB Credit Cardbut they have told me they will make no more payments!
Would it be taking advantage to ask you to take a quick look at draft letter to hire company?

Stroma

henauvin wrote: »

Actualy its a GB Credit Cardbut they have told me they will make no more payments!
Would it be taking advantage to ask you to take a quick look at draft letter to hire company?

Of course, we are here to help you so post it up and we can offer constructive advice.

henauvin

Thanks!!


EnterpriseRent-a-Car
TrafficViolations Department
EnterpriseHouse
5, PhoenixPark
Phoenix Way
Hounslow
Middlesex
TW5 9NB
12thFebruary 2013

Dear Sirs

Re: Contract Number xxxxx, Letter BeforeAction

I refer toseveral conversations today with your staff regarding the £35 “administrationcharge” billed to my credit card on 31st January.

This chargeis in breach of your Agreement with me, being made in response to a speculativeinvoice in respect of an alleged contractbreach, and not falling under traffic legislation.

Furthermoreyou have taken no “reasonable measures to notify me” before debiting myaccount.

I requireimmediate reimbursement of the amount charged otherwise I shall take legalaction without further notice to you.
YoursFaithfully

Not in the mood for niceties

Half_way

dont send that if, its not quite right - will post more later ( unless someone beats me to it )

eidt- you say your not in the mood for nicities, your proposed letter is too nice.

Stroma

You need to include the relevant part of the T&Cs that they are in breach of, what you've highlighted already. Also outline how much you are going to claim.

£35.00 for deduction
£30.00 for the claim
£150.00 for flights etc to be at a court

Not quite sure on the last but make sure you tell them that to bring a claim will cost a whole lot more than the £35 initially

Coupon-mad

MUCH more urgent is the letter you need to write to the PPC. See my reply on the other thread you posted on.