not offering full refund, amazon marketplace seller

deanos

can you buy the same spec with the 50% refund ? , as prices have dropped dramatically on tablets.

its rare that a partial refund is offered to be fair , not many places do

vyle

What's the make of the tablet? If you bought it for the warranty, why not take up the warranty with the manufacturer?

Are the goods faulty, or is it because you bought a cheap android tablet, and so its screen and processing power are bound to be a bit pants?

What is the nature of the fault? The SOGA covers faults, not changes of mind, and at this stage it is down to you to prove that the fault was there at the time of purchase. Even at that stage, should you prove it, the seller doesn't have to refund you anything. They could refund, repair or replace.

That you've been able to get the offer of 50% refund at this stage is pretty remarkable, really, especially if it may not even be faulty.

joep000

Hi,

Alas the amount offered does not buy a replacement of the same spec.

Yes the tablet is faulty, I'm an engineer, the tablet receives phantom "back" commands. This seller has offered excuses and "work arounds" that would have mislead someone non technical. I would be perfectly happy with a repair or replace, and have followed the sellers instructions so far.

The waranty was offered by the seller, in big letters on the website, hence feeling more than a little cheated. The manufacturer doesn't have a UK presence, so can't take it up with them.

regards,
Joe

unholyangel

joep000 wrote: »

Hi,

Alas the amount offered does not buy a replacement of the same spec.

Was that new prices only or for 8 month old tablets of a similar spec?

joep000

Hi,

Alas the amount offered does not buy a replacement of the same spec, haven't seen any second hand ones, I very much doubt it would.

To be offered less than 50% of the original purchase price after 8 months is not what I would expect, especially with all the claims on the website about warranty. On Amazon profile it even includes the line "means you are covered in the event of a fault", as it turns out that should read "you are out of pocket in the event of fault".

I would have expected the tablet to function for nearly three years at the kind of usage levels I expect. That is on my coffee table, never leaving the house.

I don't have any confidence in the seller now. I will take some photos and try to negotiate with the seller before sending the item back.

regards,
Joe

wealdroam

OP, you have told us that the thing has not performed properly since the purchase.

You would've been in a far better situation if you had reported the issue, and your dissatisfaction, at that time.

You will struggle now.

joep000

Actually I did report it the issue last year, I do have an email trail. Granted I should have pursued it more vigorously before Xmas, at one point I did think the issue fixed with a software update, however that was not the case. The tablet was not in use every week.

I don't think the phrase "means you are covered in the event of a fault" is not the experience I am having. I am still concerned as to how I can send something back and the seller not just say it was broken?

I will take some photos and try to negotiate with the seller before sending the item back, and most likely leave negative feedback.

regards,
Joe

terra_ferma

I assume it's a 10in tablet, as you can easily find a smaller one for the price of the refund they are offering.
£110 for a tablet 8 months ago seems very cheap, and you say manufacturer don't have a UK presence
Was it a cheap Chinese knock-off by any chance? If so 18 months life expectancy is not that bad.
If it wasn't then you must have found a hell of a deal.

joep000

Hi,

Thanks for the responses, as I've said, for the spec (which wasn't 10inch but had a better display than the cheap versions you mention are easy to find) I cannot get a replacement for the money so far offered. I am an engineer so I am speaking from a position of some knowledge, and it is consumer advice I require from these fine forums.

Its not a knock off, but it is from china like everything else. For me the point is the guarantee claims made by the seller "means you are covered in the event of a fault" is not the experience I am having. I am still concerned as to how I can send something back and the seller not just say it was broken?

I will take some photos and try to negotiate with the seller before sending the item back, and most likely leave negative feedback.

regards,
Joe

Fire_Fox

joep000 wrote: »

Actually I did report it the issue last year, I do have an email trail. Granted I should have pursued it more vigorously before Xmas, at one point I did think the issue fixed with a software update, however that was not the case. The tablet was not in use every week.

Potentially this changes the situation, which part of last year/ how soon after purchase was the first complaint as is it the same fault? If the fault was reported within six months of purchase write to the seller and refer to/ quote the Sale of Goods Act.

"The onus is on the retailer
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality you have the right have it replaced or repaired for free. You can ask the retailer to do either, but it can normally choose to do whichever would be cheapest.
If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it and then claim compensation from the retailer for the cost of doing this.
If the retailer refuses to provide any remedy, such as replacing the item, you can either have your money back minus an amount for the use you've had of it, or keep the item and get a reduction on the price you paid.
If the retailer fobs you off, or blames the manufacturer, think about using your guarantee or warranty."
http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product/

You might also try to get Amazon involved, pointing out when the first complaint was made not the last. Their customer service is generally excellent and they don't like poor sellers so might put some pressure on to get a better deal.

You could find some sort of 'evidence' or professional opinion that tablets should last longer than eighteen months, so again you should be getting more than 50% refund. Maybe even e-mail the manufacturer in another country to ask about reliability and expected lifespan of their product? Or sign up for a £1 Which? trial.

I think you are flogging a dead horse regarding usage tho, anyone could claim they don't use a product much, and it's not only normal use that causes an item to break down. It's clear the seller doesn't want to be reasonable or use common sense, so there is no point in using that sort of argument - stick to the legal stuff.