Flight delay - Thomson Airways

zoom134

I have been trying to obtain compensation from Thomson for a flight delay in September 2012 from LGW to Skiathos. I lost a day of my short holiday when the plane was denied permission to land on Skiathos due to, what they informed us, was faulty brakes. After being herded around the airport for hours and not given much info we were put up for the night in Athens.

After ignoring my various communications to them for 3 months, they finally sent me a form to complete in December. It's now nearly 5 months since my holiday and still I have heard nothing.

In view of the recent court case, I am wondering whether it is worth issuing a claim in the small court. It is just their complete lack of customer service that has really added insult to injury.

bigmama1

I made my claim to Thomson quoting the EU Regulation as advised by Martin Lewis on 10th August 2013. I received a letter last week saying that they basically don't recognise the EU Regulation and they apply the Montreal Convention Regulation for their decision to inform me I didn't qualify! I have read the Montreal Convention Regulations which DOES NOT APPEAR to even mention flight delay compensation! The Montreal regulation quotes for damaged or lost luggage, and carriers responsibility in respect of death or injury! Thomson have told me that my claim is outside the 2 years under the Montreal Regulation but they are wrong as the time limit is 6 years under Montreal Regs.
I have written a very strongly worded letter telling them in no uncertain terms that they have to adhere to the EU Regulations. (Where did Montreal regs control us?).
I'm sure that Thomson are using delaying tactics and have told them I will next be contacting the CAA and the European Consumer Centre.
I have also told them that I intend to claim compensation for any further delaying tactics applied by Thomson. I await their reply with interest and will keep you informed of my progress.

Caz3121

not sure why you dug up an old post to post on but you should be posting here
https://forums.moneysavingexpert.com/discussion/4384699
or here
https://forums.moneysavingexpert.com/discussion/4489367