Supermarket charging full price for reduced items

agrinnall

Got to be a troll (one with time on their hands) as I refuse to believe that anybody is overcharged on 50% of their shopping trips that include a reduced item.

pc1271

wealdroam wrote: »

Did you miss this sentence from the original post?

It was a question, part of asking about how best to tackle the problem. If you read the whole post, it is clearly a point of principle which is the motivation here.

Evilm

Helix wrote: »

Its normally the shop floor staff not applying the stickers correctly that causes the problem. They have to go diagonally over the original barcode otherwise its luck which one the till picks up.

I've actually seen places block off the original barcode with one plain sticker and then place another one where its easy for the customer to read with the new price and barcode on. The result being that the original barcode gets read through the sticker instead of the reduced barcode and it goes through at full price.

I had to deal with a few of those when I worked in one of the supermarkets. Annoyed me that the stickers were so see through!

pol098

wealdroam wrote: »

Did you miss this sentence from the original post?

Quote:
Originally Posted by pc1271
You're clearly not out to try and claim compensation, just to get them to do their jobs properly.

Did you miss this sentence from the original post?


Originally Posted by pol098
Should I demand compensation, and how much, for my waste of time?

Original poster, pol098, again. My purpose is to get this decades-long situation resolved. Customers (including myself) claiming compensation is one aspect of making the whole matter SAINSBURY'S problem, not customers' (and mine), and goes together with having to rescan, etc. Compensation is not my aim, but may be a tool. Maybe notifying trading standards is more appropriate. If it only happened once in every twenty or more visits, as it does in other shops, or even one in ten, I'd do as I do there, and simply request a refund of the incorrect charge without fuss.

I asked for advice here; I take it that the consensus so far is not to put in a claim for compensation to discourage this practice, but to make a case to trading standards. Which will require either finding a reasonable number of hand-corrected receipts of past cases (may be difficult, they mostly simply have items crossed out in ink, if I can find them), or keeping a proper diary of future ones.

Zandoni

I put all my offers at the front of the trolley so they go on first, makes it easier to check them.

mountainofdebt

well you could not buy reduced items and then you know the price you're paying will be right.

pc1271

Zandoni wrote: »

I put all my offers at the front of the trolley so they go on first, makes it easier to check them.

Good idea. I like it. :T

shaun_from_Africa

Zandoni wrote: »

I put all my offers at the front of the trolley so they go on first, makes it easier to check them.

This wouldn't help at some supermarkets. (Waitrose for one).
If an item is reduced, the full price is shown when that item is scanned, and the amount of the reduction is only taken off when the total is tallied after the last item has gone through the till.

Fosterdog

shaun_from_Africa wrote: »

This wouldn't help at some supermarkets. (Waitrose for one).
If an item is reduced, the full price is shown when that item is scanned, and the amount of the reduction is only taken off when the total is tallied after the last item has gone through the till.

True but it does mean you can say to the cashier that a certain group of items have reduced stickers and they can scan more carefully to make sure the correct code gets read. They can then return to their normal speedier scanning for the rest of the items with no worries.

Most cashiers don't inspect every single item as it's scanned through, they hear the beep and pass it along, they may not even realise there is a reduced sticker especially as has been said some are incorrectly placed or can be scanned through to the original. By letting them know first they know to check those items more carefully.

vuvuzela

mountainofdebt wrote: »

well you could not buy reduced items and then you know the price you're paying will be right.

Hahahahahahaha
So all supermarkets have all shelf prices correct ?

You want to shop at the Co-op near me. Lots wrong in there, and their scanning of reruced labels leaves much to be desired, normally the person reducing them deliberately doesn't cover the old barcode with the new one...