flight cancellation

carolconnor

My flight was cancelled on 29th March 2008 to Denver and was told by BA that i couldnt receive compensation as it was classed as extraordinary circumstances. T5 at Heathrow had just opened and there was major disruption, because of this our crew werent able to complete the flight within their hours so it was cancelled. We were then re-routed to Philadelphia and on to Denver the following day. BA confirmed in a letter to us that they did not have any crew for the flight due to the on-going disruption. How can they class this as extraordinary circumstances? We believe that the crew were re-deployed on to another flight to minimise the problems at T5. I am now going to re-submit this complaint. Should it go back to BA or to CAA?
Thank you

Caz3121

you seem to have duplicate posts
when you asked yesterday you received a response to refer to the FAQs in the BA thread
https://forums.moneysavingexpert.com/discussion/4384701

carolconnor

Yes sorry not sure how to work this properly! Been on the BA forum. Going to re-submit the claim as need them to justify why it is classed under the term extraordinary circumstances