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Bought £75.00 trainers from House of Fraser early January, now coming apart!
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The OP purchased the shoes from HoF and as such they are liable. OP, just deal with HoF.
But it will be Dune's decision not HoF as HoF don't own the stock. It' easier to deal with the concession than HoF. I've had this issue multiple times and HoF have always referred me to the concession0
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