Iphone contracts and warranties

largey03

I'm half way through a 2year contract for an iphone 3gs. The phone has gone wrong, and is now out of warranty. It will cost about £120 for O2 to get it checked and possibly repaired.

We didn't take out the extra warranty because I've been mucked about with before one.

Am I being unreasonable to think that the warranty should last for the length of the contract?

I refuse to buy a cheap phone because we're paying more for the iphone contract and we can't afford to buy ourselves out of it.

What options are there?

(Sorry for the rant!):mad:

Honeydog

Could you buy a second hand iphone?

Annie._2

Unlike most other phones which have the network warranty for the duration of the contract, the warranty for the iphone is with Apple.

You would get better help and advise from a genius at an Apple store.

grumbler

largey03 wrote: »

....Am I being unreasonable to think that the warranty should last for the length of the contract?

You are unreasonable about the warranty. However, you are reasonable expecting the supplier (network) to repair it if the fault isn't a result of damage. Sale of the Goods Act says that it has to last for a reasonable time and 2 yeas is a very reasonable expectation for an expensive handset: Consumer Rights Armour

What options are there?

Get in writing from the network that they refuse to repair it. Get it repaired by an independent repairer. Get a report from them that it was a manufacturing fault. Sue the network for the cost plus inconvenience.

Ann_S wrote: »

Unlike most other phones which have the network warranty for the duration of the contract, the warranty for the iphone is with Apple.

Only Vodafone offers their own warranty for the duration of contract (excluding iPhones). Other networks don't.

You would get better help and advise from a genius at an Apple store.

Yes - normally only if you pay for their brilliance, although you can be lucky if they are in a good mood.

NFH

largey03 wrote: »

It will cost about £120 for O2 to get it checked and possibly repaired.

If O2 are trying to charge you £120 to repair it, you should quote Section 11N(2)(b) of the Supply of Goods and Services Act 1982, which states that they must "bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage)". Remember that the expired warranty is in addition to, and does not replace, these statutory rights. If O2 tell you that the warranty has expired, tell them that this is irrelevant because you are claiming under Section 11N, not under the warranty.

chanz4

Wont the op need to prove its a defect

grumbler

Only if the supplier says that it's a damage. So far they were simply refusing to repair it for free because it was out of warranty.