Please help, amazon admitting wrong but still leaving me out of pocket!!

visidigi

Techhead wrote: »

There are many unanswered questions.

The OP must have had access to the ex's Amazon account and/or email.

Because you are required to be logged in when you contact Amazon about an order or send a message to the seller, either the OP was in the ex's account or had contact details for the seller from the email.

1 If logged into the ex's Account you can see where the confusion would happen

2 If contacting the seller or Amazon directly, neither would be able to reveal information about the ex's account and so they would have to accept the OP's word that it is a gift. It would only be when the refund is processed that it becomes apparent it wasn't bought as a gift

The other question is this, how does the OP know so much about what happened in the background. Either the OP has access to the Amazon account or the emails. (Given that the OP had no contract with the ex) or Amazon/seller have been freely breaking the DPA.

When you add together the conflicting information in the OP's posts, the many questions they raise and the implications. I personally think what had happened is that the OP'S well intentioned efforts to sort this have been muddled and resulted in confusion and, ultimately, the wrong outcome.

I logged into my account and got Amazon to call my home number about a problem with an item ordered on the other halfs account.

So unfortunately half your theory doesn't really apply...