Some advice please

Voyager2002

I suggest you contact Trading Standards (consumer direct) since what you are getting is different from what was promised. With luck you will get more than a few pennies compensation, so spend a few bob on entertainment to take on the aeroplane.

budgetflyer

Best of luck with this. For Long Haul the extra legroom and entertainment is as important as the price IMO.The Thomson website is misleading and I can understand the dissapointment.
If you do manage to cancel, I can recommend First Choice. They have the 33" legroom, seatback tv/films/games etc. Flight nos will begin with FCO- so check b4 you book

gladys_3

Hi everyone, it was on the news a few months ago now Thomson had bought part of the Air Tours group My Travel out , i think this is why you are flying with My Travel and i dont think you can do any thing about this as it is all part of Thomson now.

budgetflyer

gladys wrote: »

Hi everyone, it was on the news a few months ago now Thomson had bought part of the Air Tours group My Travel out , i think this is why you are flying with My Travel and i dont think you can do any thing about this as it is all part of Thomson now.

I think if they advertise 33 legroom, seatback tv, kids packs and you dont get it then its a trading standards issue.
If the plane breaks down the day b4 you fly and they have to substitute it at the last minute then thats different.

take this example Ive made up

YOUR FLIGHT WITH US

ENJOY 35" SEAT PITCH, FREE FOOD AND DRINK,9" SEATBACK TV WITH 60 CHANNELS, ALL THE LATEST FILMS AND GAMES*

at the bottom of the page it says *Does not apply to Glasgow flights

To me its decieving, and they should refund

lig

that about sums it up for me still trying to get an answer out of thomsons

gladys_3

Hi again just looked at My Travel site. as you have booked for extra leg room , meals , fun for the kids , tele at the back of the seat. go into My Travel premier package, all that you have paid for with Thomson is there. if you dont get this take them to court