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Plusnet Activation

Cturkleton
Cturkleton Posts: 40 Forumite
in Broadband & internet access
Well my plusnet activation for Fibre broadband is due on Monday 11th ( 5 days away )

I am yet to recieve my router though ... just tried to call and was informed the wait time is is over half an hour ... so decided to use the online help assistant to be informed at the end the response time for new tickets is 25 hours !!!! eeeekkk

Does anyone else who has switched to plusnet know how close to activation the router is sent ... should I have had mine by now ... anything to be concerned about ???

Thanks

Comments

  • cajef
    cajef Posts: 6,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Usually arrives a couple of days before activation, from the Plusnet site:-
    We'll send you a free fibre wireless router (P&P £5.99) when you sign up. We'll make sure it arrives before or on the day the engineer installs Plusnet Fibre.
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