Currys / Samsung Cashback

tkeatley

Hi there,

I'm new to this so please forgive me if i go wrong... my father purchased a cashback promotion qualifying tablet and case from Currys back on 28th November 2012. As part of this cashback deal he would claim online from both Currys and Samsung but this had to be between 30-60 days following purchase. On 13th January we completed the Currys section of the claim and received an email stating "Please now follow the link below to complete the second claim process to receive your full £80 cashback if you have purchased a Samsung Tablet". There was no link, I emailed Currys to request. On 20th January we had still received no link, I emailed them again. On 30th January they finally emailed the link stating (with spelling errors) "Apoligies for this it must have been a system error". I went online to complete the Samsung element of the claim on 1st February to be told we are too late! I emailed Currys straight away to complain and received nothing. I have rung Currys this morning to complain and have pretty much been told that this is all my fault, there is a "big blue link" (there wasn't) and I should have got in touch sooner! I have asked for a call back from the manager. As far as I'm concerned this is the fault of Currys and they shoudl either liaise with Samsung themselves to settle the claim or provide the full £80 cashback themselves - am I right and, if not, what rights do I have to claim still?

Many thanks in advance!

TKeatley

CoolHotCold

I suppose it was £x cashback for buying a case with the tablet and £x from samsung for buying a tablet.



It's essentially two separate cash back forms to fill out, one run by PcWorld the other done by Samsung.


I'll lets others put their views across, but all PcWorld would give is a link in the email to Samsung's process, one thats widely available online and from PcWorld's own website.

xxJudexx

I agree with the previous post. The Samsung cashback link was freely available all over the internet. It would have taken 30 seconds to find it on a google search. Sorry but I think you have lost out on this one.

wealdroam

OP, you clearly know how to use internet search engines as you found this website.
Welcome, by the way.

As soon as you realised you could not find how to make your claim, you should've used your skills to find a link.

Sorry, try harder next time.

tkeatley

An update: All good! The cashback is handled by a different company who accepted that the link was missing originally, that the follow-up email was sent too late and that the claimant was a non-computer savvy pensioner. Although the first person I spoke with was not particularly helpful the customer service manager was wonderful and, having viewed the emails, agreed there was a information lacking. So, cheques are no en route and I couldn't be happier on behalf of my dad.