First time selling on Ebay,Unconfirmed address

frivolous_fay

'You can get your fees back if you refunded the payment.'

But you have to do a dispute to get your ebay fees back. Refunding is unrelated to ebay fees.

jasmineswhiskers

OK I'm confused now. All I know is that I refunded someone who returned an item. Told her I would file a dispute to claim my fees back - it wouldn't affect her in any way as my reason selected was item returned/refunded. I presume she got a message asking if this was the case of which she said yes. I got a message from ebay saying they had refunded my placement/gallery fees etc. A free relist wasn't relevant becase they refunded the total so I started from scratch with the item.

pinkgem

jasmineswhiskers wrote: »

OK I'm confused now. All I know is that I refunded someone who returned an item. Told her I would file a dispute to claim my fees back - it wouldn't affect her in any way as my reason selected was item returned/refunded. I presume she got a message asking if this was the case of which she said yes. I got a message from ebay saying they had refunded my placement/gallery fees etc. A free relist wasn't relevant becase they refunded the total so I started from scratch with the item.

sounds like you did a mutual unpaid item dispute then

you would have got your ebay final value fees back but not your ebay listing or gallery fees

if you refunded via Paypal you would have got your paypal fees back

jasmineswhiskers

pinkgem wrote: »

sounds like you did a mutual unpaid item dispute then

you would have got your ebay final value fees back but not your ebay listing or gallery fees

if you refunded via Paypal you would have got your paypal fees back

I think this may have been what happened. The item resold so I guess the only thing I lost out on was the postage. Which leads to the question - do you HAVE to refund the postage. I agreed to do it but if I had refused I presume they can open a dispute where I would have been forced to pay the whole amount. Although the reason they returned it was because it didn't fit so whether this is grounds for a return I really don't know. Guess I was feeling kind that day. :rolleyes:

prettyflyguy

jasmineswhiskers wrote: »

I think you're being way too harsh on the buyer here. He paid straight away in a way you specified. Did you state do not bid if you have an unconfirmed address?

No, I didnt state about unconfirmed address, I didnt think of that until i looked in my paypal account to see i had no protection if i decided to post to a unconfirmed address(As title of thread says first time seller)

It may be a bit harsh and he may have paid straight away(item required immediate payment anyway).
But he also decided almost straight away that he didnt want the item anymore when i asked about unconfirmed address and that he could use other payment methods to buy the item.

God, I even at one point agreed to send it to the address specified, But he decided that he was too skint and shouldnt have bought it anyway and would like me to refund him. Which i did!

Seems like i was the one trying to bend over backwards to accommodate the buyer. If i was the buyer i would have offered to cover the Ebay fees.

Might seem harsh, But he should not have bought it, If he could not afford/didnt want the item.

He probably wont leave feedback until i've left some for him anyway, Just to cover his own back.

frivolous_fay

If it was just about paypal and rejecting the payment due to the address, I'd say you were unfair... but as they've backed out of the sale either way, you have the moral high ground.

prettyflyguy

frivolous_fay wrote: »

If it was just about paypal and rejecting the payment due to the address, I'd say you were unfair... but as they've backed out of the sale either way, you have the moral high ground.

If it was about paypal and unconfirmed address, I wouldnt do it. It would be my own fault for not stating in the auction "Buyers with confirmed address through paypal only".

jasmineswhiskers

frivolous_fay wrote: »

If it was just about paypal and rejecting the payment due to the address, I'd say you were unfair... but as they've backed out of the sale either way, you have the moral high ground.

Surely they backed out because they didn't want to pay by bank transfer (if they've never done this before THEY might be uneasy about this and think that you are trying something funny). And why should they pay an extra £8.75 to get a postal order.

prettyflyguy

jasmineswhiskers wrote: »

Surely they backed out because they didn't want to pay by bank transfer (if they've never done this before THEY might be uneasy about this and think that you are trying something funny). And why should they pay an extra £8.75 to get a postal order.

As i said in one of my previous posts, I offered to send it to the unconfirmed address of the buyer accept his payment through Paypal and take the risk of a chargeback as i would not be covered by paypal due to the unconfirmed address.

I think that ruled out the other payment options, so it would have been the payment they already made through Paypal. So no need to feel uneasy, I would be the one feeling uneasy because i would not have been covered by Paypal if the buyer was dodgy .

frivolous_fay

jasmineswhiskers wrote: »

Surely they backed out because they didn't want to pay by bank transfer (if they've never done this before THEY might be uneasy about this and think that you are trying something funny). And why should they pay an extra £8.75 to get a postal order.

See OP:

Anyway he would like a refund now as he has "overspent and should not have bought the item as money is a bit tight".

Not really the words of someone who is determined to honour his bid.