Debenhams Selling Returns As Sale Items!!!!

bris

All internet shops have to accept returns under DSR, this gives them the right to look and inspect the item in their own home the same way they could see it in a shop. Anything sent back will be unused and still new, just because it's been looked at doesn't make it used.

If you really want peace of mind, never, ever buy from the internet.

bcl999

November2 wrote: »

So how many other bargain sale items are actually returns? Anyone else received similar?

Yes. A jacket i bought in the sale arrived with a returns card in one of the pockets. It wasn't faulty as far as I could see but it didn't fit so it went back anyway.

ThumbRemote

Jeff_Bridges_hair wrote: »

So you bought it as new in the sale.

Just because someone returned it doesnt mean that it is not new. Indeed how long do things sit on shelves in a warehouse or store for anyway beforee they are bought and does that still make them new.

It was on sale. You got a bargain.

However the OP has stated that it contained a return note saying it was faulty.

Now I grant it may have been checked and found to be OK, but it doesn't give a lot of confidence to how well it was checked if they've left the 'faulty' note in it.

sarahg1969

I bought a hairdryer set from Argos that had hair in the brush. I wouldn't class that as new!! :eek:

montymud

sarahg1969 wrote: »

I bought a hairdryer set from Argos that had hair in the brush. I wouldn't class that as new!! :eek:

lol, lets be greatful it wasn't a bikini trimmer :rotfl:

System

All companies sell returns as new. They employ refurbishers whose job is to make return items as good as new. They then resell them. Of course they should remove the faulty notes!

On a side note remember when you buy an item from a shop it could have been tried on an unlimited amount of times! This is why you should always wash clothes before you wear them!

System

bris wrote: »

All internet shops have to accept returns under DSR, this gives them the right to look and inspect the item in their own home the same way they could see it in a shop. Anything sent back will be unused and still new, just because it's been looked at doesn't make it used.

If you really want peace of mind, never, ever buy from the internet.

Shops take returns. I imagine they are just resold!

Valli

November2 wrote: »

Of course it matters. If I purchase something advertised as new I expect it to be new and unused, not a damaged and faulty return. Have just received an email from Head Office and have been told it is Debenhams policy to resell returned goods 'as new' as long as they are not faulty! How can this be legal? They are advertising the goods as 'new' but they are not, they have been sold, possibly used, returned, then sold again. I have bought several items from Debenhams in the sale and most arrived with the boxes very badly damaged due to being posted in mailing bags and not boxes, now I receive what is basically a 'second hand' item. Am certainly not impressed with Debenhams.

How was it 'advertised' as 'new'?

lynnemcf

I took a dress back to H&M cos all of the buttons fell off when I washed it (got a full refund) ... two weeks later it was on the sale rail at 70% off so I bought it (again) and then bought some buttons from Hobbycraft to replace them ... wore that dress for work for years!

Jeff_Bridges_hair

ThumbRemote wrote: »

However the OP has stated that it contained a return note saying it was faulty.

Now I grant it may have been checked and found to be OK, but it doesn't give a lot of confidence to how well it was checked if they've left the 'faulty' note in it.

Indeed, but the OP has not said that it was faulty either.