Returning a used BMW

jonno88uk

Hi,

I was wondering if anyone can help me before I try to return my car for a refund. I brought a used BMW 1 series from a main dealer in November, a 58 plate. Almost straight away the car was leaking oil, this problem has now been persisting after going in for repair 3 times. It has most recently been in for repair a week ago where they had it for the entire weekend but the problem has started again. Seems like there could be an underlying problem which they are just ignoring maybe?

Its got to the point now where I feel like I don't really want the car anymore, even though it may seem a small fault its gone too far for me and I would like to get a refund.

Is it worth me going into the show room to argue my case or is it worth doing it another way? Do I have a leg to stand on?

Any help would be much appreciated.

Regards,

neilmcl

I would write a letter to the dealer principle and formally reject the vehicle. They've sold a vehicle with an underlying fault which they are unable to repair within a reasonable time and without causing you significant inconvenience. Under the terms of the SOGA you are entitled to a full refund.

steve-L

neilmcl wrote: »

I would write a letter to the dealer principle and formally reject the vehicle. They've sold a vehicle with an underlying fault which they are unable to repair within a reasonable time and without causing you significant inconvenience. Under the terms of the SOGA you are entitled to a full refund.

They might try and tell you differently (since they tried to repair).... however read OFT1241 OFT1242.
http://www.oft.gov.uk/713560/publications/reports/consumer-protection/oft1241

This specifically states that just because they have tried to repair it does not affect YOUR right to reject it.

colino

I'm surprised that a BMW dealer hasn't cured a BMW 1s oil leak. They'll have had plenty of practice.
If they are a main dealer and it's been back three times for the same thing, it's time to reject and get your money back, because they will be useless in the future attending to this cars other little foibles.

jonno88uk

Thank you everyone for your quick responses. I will get a letter written up and sent tomorrow to the dealer principle tomorrow and will follow it up during the week.

Does anyone have any advice on how the letter should be written?

Thanks again

Hoof_Hearted

jonno88uk wrote: »

Does anyone have any advice on how the letter should be written?

Thanks again

Pen or computer -- either seems to work fine.

jonno88uk

Thanks again, I have written up and sent a letter over to the dealer principle today. Hopefully I hear something soon!

C_Mababejive

Bought..........

reeac

jonno88uk wrote: »

Thanks again, I have written up and sent a letter over to the dealer principle today. Hopefully I hear something soon!

Maybe send a copy to the dealer principal as well [just to avoid any legal shenanigans(?)].

motorguy

jonno88uk wrote: »

Thank you everyone for your quick responses. I will get a letter written up and sent tomorrow to the dealer principle tomorrow and will follow it up during the week.

Does anyone have any advice on how the letter should be written?

Thanks again

Would be worthwhile ringing BMW customer service too. They will put pressure on the dealership to resolve it quickly and amicably.

I bought an 'approved used' BMW from a local dealer and it turned out there were gaps in the service history. The dealer initially took the 'oh well, sorry about that' approach when i realised some months later, i phoned BMW Customer Service to query what 'Approved Used' meant if service histories werent checked and missing. Hey presto, following morning dealer principal himself on phone and they bought the car back.

jonno88uk

motorguy wrote: »

Would be worthwhile ringing BMW customer service too. They will put pressure on the dealership to resolve it quickly and amicably.

I bought an 'approved used' BMW from a local dealer and it turned out there were gaps in the service history. The dealer initially took the 'oh well, sorry about that' approach when i realised some months later, i phoned BMW Customer Service to query what 'Approved Used' meant if service histories werent checked and missing. Hey presto, following morning dealer principal himself on phone and they bought the car back.

Thank you for the advice, I shall give them a call this afternoon.

Thank you for the correction C_Mababejive