HP Laptop bought from PC World

Esqui

I think they're wrong. There's a pretty solid process for these things via PC World customer services. I can't see something as simple as a fan failure needing legal action.

Maybe they just wanted you to spend a bit more money with them.

wealdroam

Kiko4564 wrote: »

Opinions?

Read the post immediately before yours.

Kiko4564

Esqui wrote: »

I think they're wrong. There's a pretty solid process for these things via PC World customer services. I can't see something as simple as a fan failure needing legal action.

Maybe they just wanted you to spend a bit more money with them.

I think not, they don't want us to spend money with them as there's nothing in it for them to give this advice.

Esqui

Ah, I thought they were aiming to get you to pay them to fix it. But they're still wrong.

CoolHotCold

Esqui wrote: »

Ah, I thought they were aiming to get you to pay them to fix it. But they're still wrong.

Can you imagine if it actually went down to the court what the judge would say.

"You decided not to follow the SoGA and start legal proceedings because a company which doesn't specialise in law and have no relation to this case told you, you were better seeking immediate legal address instead of allowing the retailer to sort it out?"

I bet many laughs would be had by him after he threw the case out.

Kiko4564

Thanks for your advice here. I managed to persuade mum to agree and have emailed the guy asking for a full report (which I know is for free for me)

Kiko4564

£50 plus parts is our charge for repair and includes the report of course.

This is what a got when I emailed their CEO about their overpricing.

nattra

hi just wondered if anyone could help me out with a similar problem i bought my hp last may in december the hardrive and speaker went came back from repair and three weeks later the fan went even though i religiously hoover it! came back from that repair on sunday and it wouldn't recognise the charger!!!! so off i popped off to pc world again and now it has been sent off again after testing it wasn't the charger and now not due back till the 22nd Feb!!!!!!Can anyone advise on what the best course of action is from now on in as it seems to be spending more time being repaired than anything else!!!!

Kiko4564

nattra wrote: »

hi just wondered if anyone could help me out with a similar problem i bought my hp last may in december the hardrive and speaker went came back from repair and three weeks later the fan went even though i religiously hoover it! came back from that repair on sunday and it wouldn't recognise the charger!!!! so off i popped off to pc world again and now it has been sent off again after testing it wasn't the charger and now not due back till the 22nd Feb!!!!!!Can anyone advise on what the best course of action is from now on in as it seems to be spending more time being repaired than anything else!!!!

Sorry but you're more likely to get help on here if you start a new thread.