Intelligent Finance PPI Claim Rejected

rizkyy

Hi all,

I am a regular viewer on the forums but a rare poster so I am hoping you can help.

I applied for a refund on my PPI for a Loan I took out in 2003 which ended in 2008. I sent a complaint on the following basis and it was rejected with a IF responses in bold:

• Staff led me to believe that the policy was a pre existing condition of the loan. "Our known sales process at the time you applied for your personal loan involved offering approval in principle for borrowing prior to discussing PPI..... Ultimately it was your decision to purchase the policy"
• Staff led me to believe that taking out a policy would improve my chances of a successful application. Same as above.
• The policy was not fully explained to me. The documentation that you were provided with, both at the point of sale and after purchasing your PPI policy fully explained the benefits and limitations of this policy. I am also of the opinion that, where it was practical, the features of the policy were discussed at the point of sale.
• I was employed at the time, however, I was not informed that any change of job, job title, status or income could invalidate the policy during its life.I can confirm that any change to your job, status or personal income would not invalidate sections of the policy during its life.

There is alot of other stuff which drags on but essentially, they are saying that they did everything above correctly and PPI was not mis sold correctly.


Therefore can anyone advise if I should go to the Ombudsman. You may say it doesnt hurt to try but I am hoping that your valued opinions will drive me in one direction or the other.


Hope to hear from you soon.. if you need any more information from me on this thread, please let me know.



Many Thanks.

-taff

Ombudsman.
Include single premium.

rizkyy

So you think I have a case? What do you mean by single premium.. would that be the type of complaint I would be filing? Sorry for my ignorance.

They have said that "I requested PPI when the application was made. Which was not true.

They have led me to believe on the response that I applied and requested PPI and then it was my choice to have it or not.

It says there was a 14 day cooling off period... but how can you know within 14 days if it is right for you?

Also they said they were only required to to provide me with information designed to ensure I could make an informed choice.

Still confused. Do I have a leg to stand on. Im sure I was missold, however as it was a long time ago... I have doubts.. I feel they are trying to trick me.

Help?

dunstonh

Staff led me to believe that the policy was a pre existing condition of the loan. "Our known sales process at the time you applied for your personal loan involved offering approval in principle for borrowing prior to discussing PPI..... Ultimately it was your decision to purchase the policy"

That blows your allegation on that front out of the water. It also means you lose credibility on your complaint as you have found to be telling porkies. (you could be telling lies on purpose or it could be a genuine error of recollection on your part. I am not judging).

The policy was not fully explained to me. The documentation that you were provided with, both at the point of sale and after purchasing your PPI policy fully explained the benefits and limitations of this policy. I am also of the opinion that, where it was practical, the features of the policy were discussed at the point of sale.

Unless you have evidence to suggest they didnt, this seems to be dead for you to.

I was employed at the time, however, I was not informed that any change of job, job title, status or income could invalidate the policy during its life.I can confirm that any change to your job, status or personal income would not invalidate sections of the policy during its life.

Thats put an end to that complaint reason as well as they said it would not have invalided the policy.

So you think I have a case?

On the reasons you have given, no. They have given pretty strong responses to blow your allegations out of the water.

They have said that "I requested PPI when the application was made. Which was not true.

They have led me to believe on the response that I applied and requested PPI and then it was my choice to have it or not.

Provide them the evidence that supports your view.

It says there was a 14 day cooling off period... but how can you know within 14 days if it is right for you?

Two weeks should be more than long enough.

Also they said they were only required to to provide me with information designed to ensure I could make an informed choice.

That is correct. They were not required to meet advice standards. Just information only standards.

I feel they are trying to trick me.

Based on your allegations and their responses, they probably feel you are trying to trick them. Again, not judging you, but over half of PPI complaints don't even have PPI but make the exact same allegations you have made. The banks have done wrong with many PPI cases but the consumer hasnt helped themselves on this and the fraudulent complaints being made harm the genuine complaints that use the same reasons but have no evidence to back it up.

If the firm has no evidence on their files to suggest any wrong doing has taken place, the onus is then on you to provide evidence (or at least enough to give you the balance of probability) that your allegations are correct.

You can refer it to the FOS if you disagree with them. We dont have the benefit of seeing the paperwork or knowing the process used. There may be something in there which helps your case. However, your reasons are either very weak (allegations without proof) or have been comprehensively rejected as your facts were wrong.