phone and BB supplier change- the process

tired_dad

Hi,

Never changed home phone and BB provider. Any tips? is it like a mobile thingy where you have to get a PAC code to port your number.

Our phone is with BT and BB with O2. We have sky, so thinking of moving it all under one roof.

JenniWR

Phone line is changed through a working line takeover. Simply ask your new CP (Sky) to do this, but be mindful of ringing BT to inform them, as they may continue to bill you (and check any contracts you may have). You should be able to keep your number, but the process can be more complex if Sky are an LLU in your area - enter your postcode at samknows.com to find out.

Broadband is transferred via a MAC (migration authorisation code - very much like the PAC). This process usually takes 7-10 days, but again, can be complicated if you're going to Sky LLU.

Of course, any monthly line rental/broadband paid to BT/O2 and unused should be due a pro-rata refund.

tired_dad

Sky is LLU in at our exchange.

What are the complications?

We definitely want to keep the number from BT.

macman

Since you are not on an O2 LLU service, there should be no issues with a transfer to Sky.
The problem is invariably with LLU to LLU transfers.

Basil1234

as a thought alot of fttc (fibre to cabinet) is being rolled out atm have you checked samknows for this on your exchange if not available now as in my area hopefully eight weeks so maybe you can have fibre too shortly sky resell this check here also on https://www.btwholesale.com/includes/adsl/main.html it should also give you a speed indication of what you can get with your line as well.

skys page http://www.sky.com/shop/broadband-talk/fibre-optic/

also here is link for differences on fttc/fttp might be of interest as well
http://www.thinkbroadband.com/guide/fibre-broadband.html

hope this is of help to you as moving to fibre reckon would future proof you for use as we only ever using more.
basil