NHS A&E Praise!

olias

Went to my local A&E recently with a suspected broken shoulder. I got booked in immediately, saw a doctor within 20 minutes, a radiographer 5 minutes later and the original doc a further 5 minutes later. As it turned out it was not broken, so I recieved some anti inflammatries, and given an apointment for a weeks time to go to a clinic for possible physio if it hadn't improved. I was on my way home 35 minutes after arriving. Amazing service!:T

Olias

Errata

Write and tell them how happy you are with their work, it will make a nice change from all the letter they get telling them they're !!!!!!.

Quasar

I also have nothing but praise for the NHS, after the care I received last year, starting from my GP's attention right through the hospital tests, operation, subsequent therapy and follow up visits. Everything done speedily, accurately, and the nurses and doctors were all exemplary in their friendliness and competence. I gave them bottles of wine

olias

Errata wrote: »

Write and tell them how happy you are with their work, it will make a nice change from all the letter they get telling them they're !!!!!!.

Believe it or not I did tell them on reception and they said there was a form I could fill in to make my comments known, but they couldn't find one, they even sent a receptionist out on a search and she couldn't find one! lol. I ended up asking for a plain piece of paper and writing a note of praise and thanks there and then!

Olias

Blackpool_Saver

Yes, I can say the same, except for adult mental health, that is very lacking

wallbash

olias wrote: »

Went to my local A&E recently with a suspected broken shoulder. I got booked in immediately, saw a doctor within 20 minutes, a radiographer 5 minutes later and the original doc a further 5 minutes later. As it turned out it was not broken, so I recieved some anti inflammatries, and given an apointment for a weeks time to go to a clinic for possible physio if it hadn't improved. I was on my way home 35 minutes after arriving. Amazing service!:T

Olias

Nice to read AND thank you for posting , to many people don't give credit where it is due.

mazza111

That's a great turn around for A&E. Quickest we've been is about 2 hours and the longest being 7 hours... Thankfully things have improved since the 7 hour stint several years ago. And thank goodness for the good old NHS

pmduk

when I broke my wrist in 2011, I was seen, examined, x-rayed and had it plastered within 2hrs 10 minutes.

tberry6686

I had to pay our local A&E a visit last year. Seen within 10 mins and in X/ray within 30 mins. Strapped up and out on crutches within 1.5 hours of arriving. Couldn't fault the doctor or nurses at all.

Shame I can't say the same about my GP for follow up treatment.

SevenOfNine

When I broke my wrist it took 6 hours from entering A&E to finally making it onto the ward at midnight! Awake the entire night in spite of being fairly well drugged, because the nurses on the nearby nurses station did not SHUT UP the entire night. Operated on at 10am.

However, no complaints from me, on the whole they do a great job and it's not their fault I chose a Friday night to chuck myself down stairs at work. Don't really bear any ill will to the yakkety yak pair either, just thoughtless and bored I think.

Nice thread. Look on-line for a method of sending praise or simply post a thank you card to A&E.

Cooper18

I think it's really important for patients to give credit (in writing) where it's due. But it's even more important to complain in writing when things go wrong. It's no good going home and !!!!!ing to your family or coming on here and !!!!!ing. The only way things get done in the NHS is when patients speak up. Managers don't listen to the staff on the ground so things can be bad for a long time before anything changes. Too many patients take the attitude of "oh I don't want to get anyone into trouble" when all this does is allow a culture of mediocracy. Staff should be professional enough to take criticism and improve their practice if it is required.

It's motivating to hear its going right so many times, but it's demoralising to work in the middle of so much going wrong and nothing is being done about it.