vodafone mobile shortage!!

chippy_steve

Hello Forum users,

need some advice please, I ordered an upgrade for my wife's mobile at the end of December.
it was a galaxy note 1 and would be with me "as soon as possible as it's out of stock", we are now 1 calendar month down the line and no phone in sight!
I have called weekly to enquire of it's whereabouts, but keep getting the "it's out of stock" line.
as I am now very frustrated, I called this evening to cancel the order, only to be told that I can't cancel the order until I recieve the phone!! This has to be wrong, has anyone on here suffered a similar problem and was there any kind of resolution?
It seems ludicrous that they can be so vague, surely someone at vodafone would know exactly when new stock should arrive, but to be so relaxed about customer service seems very arrogant to me.
I told the very polite but very unhelpful lady that I will be cancelling the other 2 contracts I hold with Vodafone because of this, and she still seemed unfazed!
help!! .......anyone?

chanz4

suppose doesnt really effect her, bet they get told it all the time

Vodafone

Hi chippy_steve,

Thanks for making me aware of your concerns here.

To enable me to get them looked into further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Thanks,

Lee

Web Relations Team

Vodafone UK