Tesco insurance threatening to cancel insurance due to proof of NCB

alimahat

Hi all,

Apologies if this has already been answered...

I have been with Tesco insurance for the past 6 years and have got 5 NCB. Instead of taking the automated renewal quote that they send me in Dec, I checked online and got a cheaper quote from them which was about £200 cheaper, I took this and have already paid two direct debits on the policy.

I am selling my car to move abroad on the 15th of this month, and so will not be needing insurance for the next 2 years as I will be using a company car and have been thinking of calling them to cancel.

I received two letters from them asking for proof of my NCB, but I did not think much of them as I thought being the same insurer, they should have this on their systems. This morning, I received a letter threatening to cancel my policy on the 12th of this month if I do not send them my proof of NCB.

My question is as I am leaving on the 15th, by which time, I would have sold my car, (already have a buyer, but am using the car until 10th to hand it over), should I just ignore them and let them cancel the policy, thereby saving myself a cancellation fee?

If I do this how will it affect me in the future?

Thank you all in advance and apologies for the long rant!!!

InsideInsurance

You are on a new customer policy and so will be triggering the new customer process. Their system is unlikely to pick up you were previously with them but a quick phone call will sort it out.

If you allow them to void your insurance then you will have to declare that for the rest of your life and will expect to pay massively inflated insurance prices if/ when you return to the UK (and potentially abroad too)

spacey2012

Where is the renewal quote ?
That will have proof of NCD on.

bouncydog1

No - because:-

a) they are likely to pursue you for the premium based on nil NCD which will be much higher.

b) they may issue proceedings to recover the money;

c) you will have a cancelled policy on your records which you will have to disclose for evermore;

d) you will have no proof of no claims should you want to insure a vehicle in your own name in the next two or three years.

Suggest you contact them and advise them of the number of the old policy and ask them to reference the bonus over. Lastly, why didn't you tell them that you were already insured with them at the time you purchased the new policy and all the hassle and unjustified ranting could have been avoided?

alimahat

Hi All,

Thanks for the quick replies, I do have proof of the NCB with me. It was send along with my renewal quote back in Dec.
I was thinking I might be able to save myself the cancellation fees, that I might incur when I call to cancel.

Thanks

InsideInsurance

They'll still charge the cancellation fee, unless they void the policy back to inception in which case you've then been driving around with no insurance (insurers dont like doing this because they get told off by MID as it counts as a late information update),

Phone them, they'll be able to check their own system, see and resolve the issue

forgotmyname

Did the 2 policies overlap leaving you with zero no claims on one of them?

Did you cancel the old policy renewal properly and in time?

rs65

alimahat wrote: »

should I just ignore them and let them cancel the policy, thereby saving myself a cancellation fee?

You won't save a fee.

From their policy


If we cancel

If no claims have been made during the current period of insurance, the administrator will refund your premium for the time that was left on your policy, less its cancellation charge.
If any claim has been made during the current period of insurance, you must pay the full annual premium, plus a cancellation charge, and you will not be entitled to any refund.