M&S rip off

StrongWork

Tbh, I think the OP should go back to M&S and demand 'compensayshun'!

lucy03

Valli wrote: »

@ Lucy03

How on earth have 'the actions' of M&S made the OP feel 'ripped off'? OP saw item (don't know if it was in store or on line), decided to buy it and then realised he/she could have purchased very similar equivalent items for a lot less.

What 'actions'?

M&S offer item for sale; OP decides to pay price.

M&S didn't FORCE the OP to buy this. OP made a choice. OP now regrets that choice. M&S (like other companies) know their customers, for the most part. And charge quite a lot for some of their gift items. But they don't drag people off the streets and detain them in store until they have made a purchase.

I think your defence of the OP is admirable, but misguided.

M&S make a decision on what they want to charge, that's their right. I suspect, from the information here and my experiences with M&S, that they have decided to take the action of putting two goods together to create a premium product which is then charged and marketed together accordingly and a price premium placed on that.

In my view the actions they have taken of charging a premium price for an item is entirely within their rights, and is entirely ethical. I don't think it's dishonest, but what they do is risk consumers feeling disappointed when they realise that the item they have purchased wasn't such good value. Some consumers will consider that a rip-off, some will consider it unfortunate, some consumers will blame only themselves.

Whether or not someone feels ripped-off is a judgement they will have to make for themselves. Others, in my view, can make comment they don't agree, but this is an area where in my view there isn't a right or wrong, people will disagree. So no, I don't believe the original poster is either right or wrong if that's their view.

lucy03

POPPYOSCAR wrote: »

Sorry OP I fail to see how this is a rip off as well.

You saw an item you knew what you were buying, you knew the price and were prepared to pay that price.

A rip off to me is when you do not get what you have been shown eg a cake that looks huge in the picture on the box but when you open the box it is half the size of said box.

Therein lies the answer, "a rip-off" means different things to different people.

With regards to knowing what you were buying, I'm not entirely sure that's relevant. There was much argument when supermarkets put items on promotion, say 200g of a product for £2 and then customers later found out that 100g of a product was available all the time for 90p.

I know that Tesco said they'd try and ensure this didn't happen again because it upset consumers. Even though the consumers were happy with the purchase that they had originally made, it was only the advent of more information that made them reconsider whether or not they were happy. Whether or not it's consumer error, retailers do prefer happy customers and tend to try and avoid such outcomes.

In my view consumers are not wrong for feeling disappointed, either in the retailer or themselves, when new information about a product comes to light.

biscit

antrobus wrote: »

Is cava not wine?

It's a type of sparkling wine. You are technically correct it is wine, but most people would think of ordinary wine if you just say wine.

For £30 I would expect Champagne or some really nice wine.