Halifax CC so customer friendly - not.

jonesMUFCforever

As far as I am aware most banks run their credit card system seperate from their banking accounts.

RCA_2

youknowwho wrote: »

There is a customer retention unit at this bank, every closure goes through to this retention dept. When the customer is transfered you will get offered reduced rates, balance transfer offers etc to stay. This dept also doubles up as a dept that can offer balance transfer offers to a customer if they ring up and ask whats available. I know this as a fact.

No it is not a fact. I work in a retentions department so I know what I'm talking about. It is not for every customer.

it'sme_2

i think all companies have some kind of retention department. all have their own set criteria to follow regarding the retention of customers. generally i think the idea is; if you've managed your accounts well they will want to keep your custom. if you continually make late payments or go over your limit you are considered a risk, and they don't reward this kind of account management. It makes sense that if you want to close your account they'll try and save you some how, so the retention departmant may be the last port of call. So maybe if you're a good customer this is where you can get the offers.

I've seen on earlier links halifax is offering 2.95% for 6 mths, i rang lloyds yesterday and they offered 4.95% for 6 mths. I also asked if they could lower the APR and they said no. I haven't had any late payments with lloyds, and I run my account well, so why couldn't they lower my APR? I think different companies have different rules to follow or some kind of eligibility system set in place.

youknowwho

RCA wrote: »

No it is not a fact. I work in a retentions department so I know what I'm talking about. It is not for every customer.

I agree, not every customer will get offered a balance transfer, there is some elegibility criteria in place. If you ring up and ask for a balnce transfer promotion then they will put them thru to retention. If you want to close the account, then they will put the customer thru to retention. This retention dept does do balance transfer offers.

what bank do u work for? the retention dept might run differently to this one.

youknowwho

it'sme wrote: »

i think all companies have some kind of retention department. all have their own set criteria to follow regarding the retention of customers. generally i think the idea is; if you've managed your accounts well they will want to keep your custom. if you continually make late payments or go over your limit you are considered a risk, and they don't reward this kind of account management. It makes sense that if you want to close your account they'll try and save you some how, so the retention departmant may be the last port of call. So maybe if you're a good customer this is where you can get the offers.

I've seen on earlier links halifax is offering 2.95% for 6 mths, i rang lloyds yesterday and they offered 4.95% for 6 mths. I also asked if they could lower the APR and they said no. I haven't had any late payments with lloyds, and I run my account well, so why couldn't they lower my APR? I think different companies have different rules to follow or some kind of eligibility system set in place.

I think this is spot on.

If the customer has run their account well and they meet set criteria, they should get offered an offer. If the customer has gone over limit, late payments etc then why should they be offered an offer? If the bank doesnt want to retain them they wont!

peawack

peawack wrote: »

I was sent some c/c cheques recently by Halifax (21.95%, with 3% charge), so I rang them to see if they would be as equally charitable wrt balance transfers ! 17.95% plus fee was the best (only) offer.
When I was asked about using the card, I said I would not be availing myself of their generosity, at which point I was asked if I would like to close the account ! Blase, or what ?

Just to clarify, I have nil balance on this a/c, with 7K limit. I did think after the afore-mentioned conversation that maybe the 'advisor' intended to pass me on to someone who might have had the clout to make me an offer, but I doubt it from the tone of that conversation. Incidentally there have been no late payments or breaking of any rules on my part.

iceicebaby

Maybe the fact you have a nil balance means there was nothing to offer you ?

peawack

iceicebaby wrote: »

Maybe the fact you have a nil balance means there was nothing to offer you ?

£7K at 0% springs to mind immediately !!!

regularsaver1

iceicebaby wrote: »

Maybe the fact you have a nil balance means there was nothing to offer you ?

I had a nil balance and had nothing on a card anywhere, still got the offer on the card

Sandy.l_2

We've just got a 0% Halifax One CC and I've just tried to BT our MBNA debt to it and the response online was ' the credit card number is invaild, we currently do not accept transfers from this financial institution' or words to that effect. Does anyone know why Halifax won't accept MBNA transfers? Are they owned by the same company? I always thought MBNA was independent. Any ideas anyone?

Thanks Sandy