Three One Plan Charges?

4013TheTune

Hi all,

My dad is on the One Plan with he Google Nexus 4, and after checking his account today, he is about £31 over his bill.
However, I don't understand how this may be, since he does not make any international calls or texts, and has All You Can Eat data?

Thanks in advance!

mije1983

Does it not state on the online account what the extra charges are? If not give Three a call.

A bit of a long shot but is there any way he has used more minutes/texts than his inclusive bundle?

MillicentBystander

Premium rate numbers like 0844? They cost a fortune on mobiles.

PS Is it the One Plan 30 day contract or the 12 month one? The 12 month one only gives 2gb of data per month...

4013TheTune

He's on a 24 month plan, and does get All You Can Eat as stated in his allowance.

The minutes thing was the first idea that came to my head, but he has about 5,000 left so I quickly got rid of that idea :think:

simax

I'll bet anything it is either 5 digit 3rd party texts or 08xx numbers.

Bingolingo

Is it his 1st bill? If so he could be paying for the usage UP TO the start of the 1st complete billing period AND for that complete billing period in full and in advance.

Frozen_up_north

Download the "3 App" which shows charges since last bill, minutes remaining that month, etc. I have an iPhone, but expect there is a similar Android app too. That way it is fairly easy to keep a check on out of bundle charges.

Set up a password for the "My3" web site, so you can go through the itemised billing. It will show where the cost originates.

Beware of text messages to non standard numbers, "reverse charge" text messages (those for daily horoscope texts and similar), calls to 08xxx numbers and also overseas calls or text messages.

Also on the cheaper "One Plan" (12 month, £20 per month) you only get 2GB of data per month, watching catchup TV and Youtube videos will eat that up fairly quickly, so watch the data use too.

I am on the "One Plan" on a 1 month rolling contract.