ScroogeParent wrote: »
I switched to Solarplicity in June and this has been a nightmare. They recorded my opening gas reading wrong (by about £2300 worth) and sent this reading to my previous supplier. It's about 10 weeks since I reported this to them and they appear to have done NOTHING to fix it. They claim to have opened a dispute with my previous supplier but that was 8 weeks ago, and they never answer emails. It's making me ill.
johnbenallen wrote: »
I was a customer of LoCO2 which merged with Solarplicity. With LoCO2, things went smoothly.Since the merger, communication has become very difficult. Starting in September 2017, I had a prolonged exchange with the Solarplicity helpdesk to deal with a minor issue of incorrect readings by the meter reader (the low and normal meters were mixed up by the meter reader), and I had never had an answer to an email, or any follow-up, until I phoned Solarplicity (which can involve a long wait due to "unusually high call volume").
After my negative remarks on Trustpilot and on the Solarplicity Facebook page, the billing issue was finally resolved on 13 November. I then requested a refund of part of my credit balance which had reached more than £250. Nothing happened. I launched a formal complaint on 29 November and received an email on 13 December from the "Complaints Manager" asking for new meter readings. I sent the meter readings back the same day, but nothing happened and further reminders about my complaint have gone unanswered.
I fear it's a bad sign when a supplier can't deal quickly with what should be a routine request for a credit balance refund. It's too soon to transfer my formal complaint to the Energy Ombudsman, for which I must wait until 8 weeks from the date of the complaint. So I just have to wait, though I fear that something is badly wrong at this company and it may not stay in business long enough to refund my money. I would switch to another supplier, but I fear that this will just add to my problems with Solarplicity.
johnbenallen wrote: »
....I would switch to another supplier, but I fear that this will just add to my problems with Solarplicity.
Be careful when converting points to Cineworld
...and it's essentially NO FEE
Via its Advent calendar (norm £59 delivered)