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Ebico energy reviews: Give your feedback

edited 11 September 2017 at 2:02PM in Energy
170 replies 48K views
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  • WywthWywth Forumite
    5.1K posts
    It's basically wrong then....

    Correct, it is wrong. The data is obviously in the MSM database somewhere but it appears to point to the wrong field or something when calculating current cost.
    This is fundamentally an MSM error rather than an MSE one (but it affects both) - perhaps that is why Martin favours EHL?
    Although to be fair, EHL (and I guess all the others) have had the odd error in the past too. It's an awful lot of complex data to number crunch.

    I suspect they will correct it if someone wishes to alert them to the error ;)
  • Wywth wrote: »
    Correct, it is wrong. The data is obviously in the MSM database somewhere but it appears to point to the wrong field or something when calculating current cost.
    This is fundamentally an MSM error rather than an MSE one (but it affects both) - perhaps that is why Martin favours EHL?
    Although to be fair, EHL (and I guess all the others) have had the odd error in the past too. It's an awful lot of complex data to number crunch.

    I suspect they will correct it if someone wishes to alert them to the error ;)



    The difference with this site though is that all the subsequent recommendations will be inaccurate if the initial data is wrong. That was basically my point earlier when i suggested they should insist on punters inputting actual 12 month usage figures as opposed to the monthly figure they currently pay because the initial data is crucial if the back up recommendations are to be in any way accurate/useful.
  • Wywth wrote: »
    I am not making out you are a liar, I am simply saying I do not know where you got this information from.

    But come June, we'll all know the truth won't we :cool:


    It would appear to be Ebico, according to his/her post. Can't imagine it going down too well either :eek: . I'll phone them tomorrow for my own peace of mind....
  • edited 5 February 2013 at 12:07AM
    WywthWywth Forumite
    5.1K posts
    edited 5 February 2013 at 12:07AM
    As recently as October 2012, Ebico confirmed they were against the idea of standing charges
    https://www.ebico.org.uk/blog/2012/10/15/a-plea-for-really-simple-price-comparison/

    I would have thought if they had changed that position, they would have posted it somewhere.

    Edit: as recently as 29 January 2013 they posted on facebook boasting of a simple tariff with no standing charges (or tie ins or cancellation fees)
    http://www.facebook.com/pages/Ebico-Ltd/112467313920
    You'd have thought if they planned to change that, they wouldn't be still boasting about it.

    Edit 2: Here's Ebico's letter to Ofgem last year:
    https://www.ebico.org.uk/blog/2012/02/24/a-letter-to-ofgem/
    The Retail Market Review: Domestic Proposals Consultation Response – Ebico Limited

    Ebico is a not-for-profit company established, in 1998, specifically to help the fuel poor. We are different from all other energy providers in that our gas and electricity tariffs (EquiGas and EquiPower) are the same price (nationally for gas and regionally for electricity) regardless of how the customer pays. Thus, our direct debit customers pay the same price per unit of fuel as our PPM customers. We also have no standing charge and no tiered pricing: we charge the same price per unit of fuel whatever quantity of fuel the customer uses. Genuinely having no standing charge is a vital feature of our tariffs.
    .....
  • Agreed, it would be a real about turn if it happened. We'll find out tomorrow.
  • Wywth wrote: »
    Whoops, no, sorry, these are for customers with a credit meter only. :o

    As a prepayment customer, you could save £25 a year switching to Utilita as a dual fuel customer, or better still just switch your electricity to them for a £35 a year saving leaving the gas with Ebico.
    Note that early exit fees apply with Utilita so you might prefer to stay with Ebico :)

    Have you considered switching to a credit meter? As you can see, there are significant savings to be had if you could get credit meters installed.


    To my mind a credit meter is just like getting a quarterly bill...and the fewer direct debits in my life the better. I know it may be cheaper but there is such peace of mind knowing there are no big bills coming through the door, at least for energy.
  • edited 5 February 2013 at 12:14AM
    WywthWywth Forumite
    5.1K posts
    edited 5 February 2013 at 12:14AM
    Agreed, it would be a real about turn if it happened. We'll find out tomorrow.

    Agreed.

    As recently as January 16, 2013, Ebico posted on their facebook page:
    ...we’re determined to keep EquiGas and EquiPower standing charge-free.
    http://www.facebook.com/pages/Ebico-Ltd/112467313920

    :rotfl:

    Get them to post an update in the unlikely event they have changed their minds within the last 2 weeks.
  • Just phoned Ebico and fred121 is incorrect. They confirmed that SSE may be introducing a standing charge but Ebico will certainly not be doing so.
  • CardewCardew Forumite
    28.1K posts
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    ✭✭✭✭✭
    Just phoned Ebico and fred121 is incorrect. They confirmed that SSE may be introducing a standing charge but Ebico will certainly not be doing so.

    I read somewhere that Ebico will have to introduce a standing charge to conform to the guidance - and that charge will be £0.00 a day;)
  • AtidiAtidi Forumite
    943 posts
    fred121 wrote: »
    ebico will be introducing standing charges during 2013. phone them and ask and ebico will tell you the same thing. i do not see your point in making out i am a liar
    Wywth wrote: »
    I am not making out you are a liar, ...

    Oh, can I do please? :D
    Just phoned Ebico and fred121 is incorrect. They confirmed that SSE may be introducing a standing charge but Ebico will certainly not be doing so.
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