Add your feedback on energy supplier Sainsbury’s Energy

MSE_Dan_L

pete7708 wrote: »

Another update........
Checked with SP and they have at last received electricity meter readings from SE and have produced the final bill.
Unfortunately they are NOT my meter reading and are still way to high!:rotfl:

Hi Pete7708

I'm sorry to hear that - if you could drop through your correct readings to us along with your account number to collectiveswitch@moneysavingexpert.com we can get this escalated for you.

MSE_Dan_L

theboylard wrote: »

Well,

I thought (wrongly, obviously - we are dealing with MSE CEC and SainsburysEnergy) that as I had received the cashback that all was well with the transfer.

So after submitting more readings, I get the initial message stating that all is well and ta for the readings.

Then, 3 days later, the message from britishgas telling me there is a problem!

I thought we've fixed this?!

Hi theboylard

That does sound frustrating. We did challenge it on this a few weeks ago, but were told that there were no technical problems with the online reading process for existing customers. Would you be able to send through your details to collectiveswitch@moneysavingexpert.com so that we can ask Sainsbury's to look into this further?

theboylard

MSE_Dan_L wrote: »

Hi theboylard

That does sound frustrating. We did challenge it on this a few weeks ago, but were told that there were no technical problems with the online reading process for existing customers. Would you be able to send through your details to [EMAIL="collectiveswitch@moneysavingexpert.com"]collectiveswitch@moneysavingexpert.com[/EMAIL] so that we can ask Sainsbury's to look into this further?

Mmm....

Have sent some info, and copied some other folk on it as well.

There is also a little bit of work for MSE in there too.

I wait with bated breath....

MSE_Dan_L

theboylard wrote: »

Mmm....

Have sent some info, and copied some other folk on it as well.

Thanks for passing on. We've sent your comments to the management team at Sainsbury's Energy and requested that it contacts your directly to take this further.

sniggings

MSE_Dan_L wrote: »

Thanks for passing on.

Has someone died :eek:

sniggings

got a letter today to say they need my opening reading before the 15th :eek: bit tight there, it is only asking for my electric reading tho, will I get another letter asking for gas or should I give both now?

MSE_Dan_L

sniggings wrote: »

got a letter today to say they need my opening reading before the 15th :eek: bit tight there, it is only asking for my electric reading tho, will I get another letter asking for gas or should I give both now?

Hi Sniggings - I'd suggest providing both readings to Sainsbury's Energy at this stage.

Rather annoyingly, Sainsbury's Energy is sending out letters that imply it only needs a meter reading for one fuel - make sure you give both.

It's important to know you can't give your opening meter read online either, but the site doesn't make this very clear.

When you give your meter reading you'll need what's called your Meter Point References. These numbers don't change when you move suppliers, so if you can't find this on a letter from Sainsbury's, the number you need is on any previous energy bills.

The electricity number (MPAN) has 13 digits, no letters and might be called your supply number.
Your gas number (MPRN) has 6-10 digits, no letters and might be referred to as your M number.

pete7708

Just had an email from the Energey Club saying I could be paying too much for my fuel.


One of the cheaper options is Sainsbury Energy.:D


So if I cancel my contract now with SE and they waive the cancellation charges as they said they would I could be onto a good deal.:T


But can you just imagine the mess with SE as my new supplier and SE as my old supplier. I could have died of old age before they agreed on the meter readings.:rotfl:


It is almost worth trying to see what would happen.:money:

jsl298

Just wanted to say that Sainsburys have basically ignored me since applying to switch my gas and electricity on 3rd February. The electricity switch went through quickly with no problems but nothing has happened with my gas supply.

I have phoned them numerous times and been told we have gas pipes under unusual ownership which I already knew having switched several times before. They also tell me that someone has been assigned the case and a complaint has been registered due to the long time its taking but still nothing has happened and I have had no updates. I have also emailed them asking for an update but got no response. I have to keep chasing them but as far as I know they still haven't done anything about actually connecting the supply and it is now 15 weeks since I applied to switch.

I got sent a standard letter yesterday saying I can go to the ombudsman if I wish due to the time delay which I am considering but really I would just like them to supply my fuel so I can get on with life.

Some sort of contact and assurance that they were doing something would be good but I just get nothing. Not impressed.

Super_Stomper

My contract with British Gas is coming to an end so I am looking to switch to someone cheaper but who could guarantee me regular quarterly bills/statement. As Sainsbury's Energy is BG by another name I was looking to switch to them. I used their SE 'contact us' form them asking to confirm their exceptionally low standing charge (10p instead of around 20p everywhere else which was why it gives such a big comparison difference!) but the reply came from BG and they said they didn't recognise the tariff I was quoting!!! They already had my existing BG details and simply requoted me the tariff I was already on.

After reading about everyone else's experiences it looks like yet another switching option is a no-no.