Add your feedback on energy supplier Shell Energy (formerly First Utility)

Former_MSE_Samantha

This is a feedback thread on energy supplier

Shell Energy (formerly First Utility)

Please share your experience with other MoneySavers. Click reply to take part

• Did you switch go smoothly?
• Have you had problems since?
• Is it easy to contact?

The feedback comes as part of the

Cheap Energy Club

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.

rizla01

Only 10 hours left to change to First Utils and get the £40.00 cashback if anyone is interested.

kizzie_nikita

They're useless.
Was easy to switch, but since then ( 7 months ago) it's been hell.
Was overcharged by £800 and then took months to sort, still having multiple problems with them.

Their customer service is terrible aswell.

markcheng

Why MSE advertising £70 cashback but when you click on it, it only offers £40 cashback?

rockin_plumber

markcheng wrote: »

Why MSE advertising £70 cashback but when you click on it, it only offers £40 cashback?

^^^^THIS :question:

vectra90

Rubbish, over charged nearly 2k.. still not sorted out 4 months on...Aviod

MONEYPENNY

This is the worst company you will ever come across , avoid like the plague.
Do a search on the forums and you will see what I mean.

george1939

MSE_Samantha wrote: »

This is a feedback thread on energy supplier

First Utility

Please share your experience with other MoneySavers. Click reply to take part

• Did you switch go smoothly?
• Have you had problems since?
• Is it easy to contact?

The feedback comes as part of the

Cheap Energy Club

Contacting First Utility is easy. You get £180 to bank after 12 direct debits and each month you get full detailed accurate accounts on line and should you phone them they are always on the ball The switch over went smoothly and I have had no problems whatsoever since signing up via Energylinx including their £34 cash back. I've had six detailed statements so far and all of them easy to read and understand. There tariff came out cheapest for me

Barnstoner

I have been with First Utility for several years. I have not had any problems with them, and they run the account efficiently - so I have never needed to phone and test the customer service. I provide meter readings every month end and pay for exactly what I've used a fortnight later by DD. There is a substantial 'loyalty' payment made on the anniversary of joining each year - annoyingly they send this as a cheque instead of just crediting your bank account (maybe they hope you'll forget to pay it in!!). They have been consistently the cheapest since I joined them (apart from Sparks, who I've only just heard of here), but I did once find there was a cheaper tariff with them than the one I was on so you have to be on the ball with it and check their range. This is no worse than other energy companies though - they all play that game. I have just registered my elderly mum with them too, so I guess that means I recommend them.

phil1_2_1

MONEYPENNY wrote: »

This is the worst company you will ever come across , avoid like the plague.
Do a search on the forums and you will see what I mean.

Rubbish MoneyPenny I have been with FU for 2 years now I had a few problems when i first switched Once i got the smart meter fitted it runs like a dream Pay for what you use as you use it Still one of the cheapest around and I get A large cheque in Jan for my duel fuel dicount which more than covers my December bill Very handy just after Chirtmas

Alex444

Have been trying for last 10 months to pay them money by Direct Debit, have e-mailed them on many occasions regarding this and get response, "There is a Direct debit set up" NO THERE IS NOT.
So far since switching last April, I have not paid them one round penny, they have not sent reminders, not asked for payment, I have now complained to OFGEM. Their customer service is non existant, FUCS are the right initials for that department.:mad: