Add your feedback on energy supplier Scottish Power

michaels

Anthorn wrote: »

EDF Easy Online Dec 19 disappeared because it ended but reappeared as Easy Online v2. As far as I know the v2 is similar to the original.

As far as I know the Easy Online tariff is not broker exclusive although it is marked as "exclusive" on several comparison sites and is available direct from EDF. In which case the cash back from topcashback applies: £100. At the time of writing that offer expires in two days. Do your calculations and comparison before you switch.
https://www.topcashback.co.uk/edf-energy/

Thanks for this. This tariff is possible although I would prefer a leccy only one all things being equal as I have a reasonable gas fix.

Just tried through qc and no sign of the December easy online, only a much more expensive Jan one

Will try via tcb now.

michaels

Arefer wrote: »

Same experience here today. My switch was also rejected by Scottish Power due to the same reason.

I complained to SP and they have agreed to put me onto the SP Dec 19 b5 tariff that I applied for through energy lynx but the switch failed. I lose out on the £20 energy lynx cashback from QC but as long as I get my details through in time to claim WHD then I am about 80 quid up vs the next best alternative.

Neil_Jones

I had nothing from SP in the end about my switch from OFTM so I've just initialised another switch instead and I'll forgo the cashback I would have got through the Energy Club. Their loss for not seemingly wanting to want disgruntled OFTM folk but hey ho.

System

There is an old adage: when you are in a hole, stop digging. Currently, I have an unresolved complaint against SP for its failure to raise a Final Bill. This complaint currently sits with the Ombudsman. Having been told that the reason for the lack of a bill - after 4 1/2 months - is because we have switched away and they are unable to set up an account, a Deemed Contract arrived today in my wife's name. She has never spoken to, or contacted, SP. The Ombudsman's file just gets thicker.

Anthorn

Oh Scottish Power, I'll be so glad to be rid of you but maybe not for a while yet eh.

My dual fuel switch to EDF is completing tomorrow, EDF have confirmed it and set up my direct debit for both gas and electric to be paid from December 28. But oh dear Scottish Power, you have the switch for electric recorded in a goodbye account but not so gas: You transferred gas to a new single fuel account! Not only that you previously decreased my direct debit to £12 per month due to my account credit of £270.03 but now you've increased my direct debit for gas only to £33.35 from December 24.

Hey I might go back to Scottish Power if I actually manage to get away from them but only if I go bonkers! Oh those poor EE peeps don't know what they're in for ROFL.

Stebbo47

Joined forum 2 minutes ago so sorry if this isn't totally relevant but seeing Scottish Power as a heading gave me some hope knowing that I'm not alone.

I've been battling with SP since September 2017 over a "cross metering issue" . My meter is registered at a similar address 10 miles down the road. They say they've sent 4 requests to the National Data Base to correct this but with no success. I contacted Ofgem last February who could find no fault with SP. It seems they've done nothing wrong. SP have now closed the last complaint believing the problem no longer exists. It does, as I am still unable to change suppliers. SP now suggest that my only way forward is for me to take legal action . Any thoughts anyone ??

System

Stebbo47 wrote: »

Joined forum 2 minutes ago so sorry if this isn't totally relevant but seeing Scottish Power as a heading gave me some hope knowing that I'm not alone.

I've been battling with SP since September 2017 over a "cross metering issue" . My meter is registered at a similar address 10 miles down the road. They say they've sent 4 requests to the National Data Base to correct this but with no success. I contacted Ofgem last February who could find no fault with SP. It seems they've done nothing wrong. SP have now closed the last complaint believing the problem no longer exists. It does, as I am still unable to change suppliers. SP now suggest that my only way forward is for me to take legal action . Any thoughts anyone ??

There is a way. Speak to Octopus and ask them if they will takeover your supply using the incorrect meter/data. When the transfer has gone through, send them a photograph of your meters showing the serial numbers and ask them to update the National Database. It worked for me.

You might still have a battle on your hands with SP over final billing.

Anthorn

Stebbo47 wrote: »

Joined forum 2 minutes ago so sorry if this isn't totally relevant but seeing Scottish Power as a heading gave me some hope knowing that I'm not alone.

I've been battling with SP since September 2017 over a "cross metering issue" . My meter is registered at a similar address 10 miles down the road. They say they've sent 4 requests to the National Data Base to correct this but with no success. I contacted Ofgem last February who could find no fault with SP. It seems they've done nothing wrong. SP have now closed the last complaint believing the problem no longer exists. It does, as I am still unable to change suppliers. SP now suggest that my only way forward is for me to take legal action . Any thoughts anyone ??

Been there, done that, got the badge, tee shirt and diploma. In fact I think I posted it somewhere on MSE.

my address is in a small block of flats and is something like 25 Any Building, Any Street but Scottish Power had it as 25 Any Street, Any Building. They had the correct meters recorded but the wrong address because that's the address British Gas had recorded for the previous occupant.

Anyway half a dozen complaints and no action later I changed my correspondence address in the online account to my correct address and then told Scottish Power that my supply address is wrong and is in fact the same as my correspondence address. Lo and behold they said it was wrong in the national database and changed it. Still not perfect and is Any Building 25, Any Street but at least I can switch supplier.

Curious though that EDF has my correct address as my supply address

Stebbo47

Thanks Hengus, I'll look into that. Looking at other posts with the same problem it seems that Eon have a very helpful contact. SP's contact on the other hand seems to have very little interest, at least since last June. There doesn't seem to be an easy way to contact him/her through the forum, or have I missed a trick ?

Thanks again.

SkiingSweetpea40_2

Hi


I am moving to a new house which is supplied by Scottish Power on a prepayment meter. I have rung them to ask to change this is to a normal meter. However I have been informed that there policy that I have to be on the current meter for minimum of 14days! I questioned the rates which I was told were quite competitive (only if you are on a prepayment meter!) they are going to charge me 32.04p per day standing charge for a meter I don't want - with my current supplier I only pay 18p per day! The kwh rate is 17.334p for which I currently pay 12.12p! Another example of daylight robbery.


Once I have been with them 14days I can then request to move to a standard meter, which can take approx. 6 weeks to change!!


So I have to be with them 8 weeks paying extortionate rates! And this is there policy which they wont deviate from.
Their response was I could change to another supplier -But switching takes 28days. So they have me over a barrel.
Is there no other options??
I can't believe that this is legal
Don't I have any rights?
Any Advice would be good.


So much for customer Service!!!