Add your feedback on energy supplier Scottish Power

HUMBUG

NPOWER billed me for my neighbours electricity - took 6 months to fix , then I switched. Okay with Southern Electric and EDF , then switched to SP.
SP were going to bill me for my upstairs neighbours electricity but I spotted the incorrect supply line (MPAN) and sorted it out with them before the billing started. Then switched back to NPOWER thinking everything fixed and they started billing me again for my neighbours electricity (ongoing now for 15 months ). Complete madness and has upset my neighbour countless times because it messes up their accounts. Their line gets switched from their original supplier in error and takes ages to switch them back. OFGEM and the Ombudsman are completely useless and allows energy firms too long to fix problems while their customers waste countless hours without proper compensation. There needs to be a new ruling forcing energy companies to pay their customers £20 for every hour spent on valid disputes.

victor2

Mr_Reeman wrote: »

Hmmm.. I recently switched to SP from Npower. I think I am regretting it now. My DD was going to be £65 but I just received an email saying this is now £32! I've been told to submit opening meter readings but the website errors when I try. I have phoned their meter reading line, but this just seems to think I have a gas account only and says the time to submit a meter reading has passed, despite only getting the email asking me to submit readings today!

Can I initiate a new switch to someone else or do I have to wait a while?

You can start a switch away whenever you like, but be aware of the exit penalty if your current tariff has one.
Also, make sure you put the money you would have been paying aside if they are not taking enough. To figure out what you should be paying, take your actual annual usage in kWh and work out the annual cost on your current tariff. Divide it by twelve to get your monthly cost. You will have to clear your SP account when switching away and it will equate to more than the accumulated monthly cost as winter usage is of course much higher than summer if you use gas or electricity for your heating.

Mr_Reeman

victor2 wrote: »

You can start a switch away whenever you like, but be aware of the exit penalty if your current tariff has one.
Also, make sure you put the money you would have been paying aside if they are not taking enough. To figure out what you should be paying, take your actual annual usage in kWh and work out the annual cost on your current tariff. Divide it by twelve to get your monthly cost. You will have to clear your SP account when switching away and it will equate to more than the accumulated monthly cost as winter usage is of course much higher than summer if you use gas or electricity for your heating.

Thanks. I think I will do that. I don't like that they have screwed stuff up from the start and their website just seems to through errors and dead ends when you're trying to find information.

jstallan

Decided the best course to take was revert the Gas back to EDF (who still had the Electric). Wasn't going to do this online so called EDF and explained the situation and progressed the switch that way.

Fingers crossed.

el-ten-eleven

At what point do you cancel your DD and let them pursue you?


If they can't be bothered to bill you properly, would you wait a year to be slapped with a bill (which is probably wrong anyway?)

dorsetbabe

Opening this forum, messages start in 2013 and are quite favourable to SP. Roll forward to today and the amount of complaints is shocking. Why are companies happy to give customers such poor service?

My issue with them began in December 2014 when I wanted to leave. Like many others they firstly only closed one account. On questioning it they advised they had a fault on the system which would take a few weeks to get sorted- sound familiar?

I,like a few others, had a credit balance on my account. They have refunded half but even after numerous conversations with staff they are still holding- and making interest- on the remainder of my money, again a very familiar story.

The question is how do we, the poor consumer, who are encouraged by everyone, including the government, to swap, get these companies to give us the service we clearly are not getting??
And how do I Get My Money Back???

Antibob

Just some quick feedback re Scottish Power.

In a word avoid, even if they are the cheapest dont consider switching to them.

Today, 10 months after switching they finally agreed to refund my £366 pounds back. Lets see if this actually happens

They have consistently failed to do what they had agreed and have contacted me once in this time, all other communication has been instigated by me.

Their excuse for taking so long ranged from 'I don't know' to 'there is a backlog' to 'a known system issue'.

I am surprised they are still allowed to trade with behaviour like this.

Stay away from these thieves at all cost.

Hazzinho

Still have a corrupt account from Dec 2013, leaving as soon as my house purchase has gone through, wouldn't put anything past them. They are without doubt the worst run company I've ever dealt with. The sales ban should have been indefinite until they can answer calls within 15 minutes.

ajarnold

We've had some real issues with Scottish Power, there customer service is shockingly bad.

We moved out March 2014 and our new house already had a supply with Eon, so we gave our final meter readings and expected a final bill in the post. The gas meter (contract) bill came through as a final demand about 9 months after we moved.

The biggest issue for us is that our electric meter was always pre-pay, yet 13 months later, they've just invoiced us for around £500. Surely the whole point of a pre-payment meter, is the electric is paid for before use. How is it possible to accumulate such a debt when it is pre-payment! What's more frustrating is that they cannot seem to get there heads around this and continue to tell us that money is owed. They called again to say the bill has been corrected to £160, again highlighting major billing issues that they can "correct" it by knocking over £300 off. Point is, pre-payment is it's paid for and the bill as far as i'm concerned, should be £0.

Anyone else experienced anything like this?

Froglet

With a prepayment meter is there any sort of receipt or proof you have paid it that you can show Scottish Power or at least have if they persist in saying you owe money?


Is it possible they have mistakenly got the amount that was owed on the gas ,mixed up with the electric ? Have you phoned and asked for a supervisor,or written and headed the letter Complaint..