Add your feedback on energy supplier Npower

rrtt

Well done CalicoCat, giving em a taste of their own medicine - love it!

Tho how a company of such staggering ineptitude, incompetence and care-less-ness is still allowed to be "in business" is baffling - they're simply not fit for purpose - in a sector that's necessarily major in most people's lives. :mad:

hillcats

Being a previous customer of NPower, I can agree what a complete shambles the company are and I am glad that I made the decision to switch our supplier - never looked back and NEVER going back to NP !

calicocat

. .


:rotfl: :rotfl:

I have just received a big bunch of flowers today........from............................................................................Npower...!

With a card apologising for getting it wrong. Well actually it's a sticker in the card to they must have them printed off and use a few of them....:D.

It made me laugh if nothing else. I guess they are trying, but I feel the money would bee better spent on an efficient system.

Looking at these boards though they all look terrible don't they!?.


Anyhow......stalking works folks......:)


And my bf says it's a good job i'm only 5ft and not 6..or I would be really scary....:D

Kim54

We used to rent out a property and one of our tenants ran out on us owing £2k in rent and a raft of unpaid bills. We send copies of the tenancy agreement to all concerned. Water, council etc were no problem, but Npower have been hounding us for nearly two years now to pay what our tenant owed. We have send several copies of the tenancy agreement which they claim not to receive. My ex-husband has been threatened with debt collectors and with a bad credit rating. When he tries to contact them it is a mission as they never pick up. He talks to a different person each time who claims to have sorted it and then more bills and threatening letters arrive. it seems they are determined to get their money and the tenant has disappeared so we are the easy target. We've tried finding him to no avail. How can a company get away with this level of harassment and be able to affect someone's credit when they are clearly inept.

Laurensalive

I used to be with N Power. Never again. Customer service terrible.

[Deleted User]

Moved gas supply to npower last December and had not had any issues.

Npower debited my gas account on 1st September but failed to generate a bill. I knew the amount was correct as I track usage in a spreadsheet but obviously wanted to see the bill. I did think at this time that here we go again, no issues for months, successful billing and DD's and now the problems start.

So sent an on-line complaint asking where the bill was and received an acknowledgement within hours. A few days later, npower emailed back to say sorry and that a bill would be generated for that date and those readings. Having had billing issues with suppliers in the past I was not expecting it to happen.

However on the 19th September, npower did generate said bill for the date and readings correctly, so well done npower for fixing the issue as promised.

emmb

Hi
I have been with noower for years. I have had trouble with them from the moment of signing up, constant complaints to customer services and disatisfaction with them never following through etc. I meant to/wanted to change for many years but I always prioritised other stuff over sitting down and working out my usage and the alternatives to make sure I would be changing to a better/the best rate, and then I had a big accident, was incapacitated and not able to look at my accounts til now.

I have had soo many oroblems there are too many to remember to fully list here but it started with me agreeing to join on one tarrif and being put on another at the very very beginning. Then repeatedly not updating customer readings, constantly trying to increase my monthly payments when it was not necessary etc. Just hassle all the time and when contacted customer services either got nowhere or we agreed stuff and they then did nothing about it. My latest experiences since my accident are incredulous..please read on later!

Many many years ago, I had gone through al my bills fir the last four years and worked out usage per day for each month, average over the year etc and it was about the 4th time of ringing that I had a very helpful customer services rep who went through everything, documented it, agreed my findings and that my payments were sufficient and certainly covered my yearly usage. But then it came up again and again and I was having to refer them back to our agreement. Always trying to get more money from customers.

There were other issues too, but I can't remember. Subsequent years Like I said before, I prioritised other things over having to sit down and work out latest consumption and figuring out competitors tarrifs and the terms to compare..just all very daunting.

Then I had an accident and was in hospital for seven months! Prior to this I was having the same issue as before where they'd increased my monthly payments to a ridiculous level, about £200 a month, and despite phoning twice, they'd refused to reduce the payments. So my payments were artificially elevated already when I went into hospital. After a month or so, I notified them I was in hospital, would be for months and that the property was empty..but they refused to change my payments. They would not suspend them, but they would not even reduce them. Later I was told if I could get them meter reasings spaced apart to prove zero usage they would look at it. To cut a ling story short, a friend of mine went round to my place about 6 times to get meter readings, and time after time they did not input the readings when I phoned in despite speaking to a real live person not using the automated service and then finally when they had two sets of readings in they refused to reduce payments still. Grrr. I had enough to cope with without having to deal with them too over many months so in the end keft it for a bit.

When I came out of hospital I could not return to my property as it was not accessible, so was still empty, and they were STILL taking about £200 a month so as you can imagine had built up a huge balance..they had over £2000 of my money, but still would not refund it! I had so much trouble getting the refund it was unbelievable. I did eventually, but again, several visits by my friend to obtain meter readings. I was bedbound on leaving hospital plus unable to access oroperty so reluant on my friend.

Anyway, finally, eventually I got my refund yaaay and they agreed to put my monthly payments down to £10month to cover standing charge. so, you would think that everything was sorted, but no, in between I have had letters saying they were increasing my monthly amount to £79....the property is EMPTY! Aah! Tear hair out. After another couple of calls someone agreed to make it clear on my account the property is not being used etc. My current payments are now £18 month.

Exhausted.

Sooo want to severe from npower, but now stuck because their discounted rate for standing charge is I believe quite good, plus not in a position to take on a fix as situation with the property will change..not sure if can make it accessibke or if will be sold, but circumstances will change and usage.

Please avoid npower. My problems were not just since my accident..an unusual situation it could be argued I was subject to automated reviews/increases, that their system is rubbish, but live contact with staff should resolve those things and it did not, it just added to problems until eventually someone would sort it..until the next letter. But, I had constant problems and bad service prior to this. I have never been able to recommend npower at any stage of my dealings with them.

emmb

P.s: Recently npower have changed the format of their bills and now give clear info on the usage and comparison rates. Makes getting info for switching comparisions easier. Finally something good to say

dmliverpool

Npower are bandits.

rrtt

dmliverpool wrote: »

Npower are bandits.

No they're not, they're incompetent, inept, unfit for purpose, greedy, uncaring thieves!