Co-operative Energy reviews: Give your feedback

Dird

Consumerist wrote: »

As a Co-op Energy customer, my question is - Who is footing the bill for this Co-op generosity?

What generosity? The lower rates than other co-op customers?
They say marketing teams spend x amount attracting each customer, they got 160k for £0 except a bit towards credit balances...not said what % ofgem/coop gave

Consumerist

Dird wrote: »

What generosity? The lower rates than other co-op customers?
They say marketing teams spend x amount attracting each customer, they got 160k for £0 except a bit towards credit balances...not said what % ofgem/coop gave

But,surely, the "marketing" was simply the unsustainable, low tariff rates advertised on comparison sites.

It will be interesting to see how Co-op Energy prices compare on comparison sites in the future. It will be even more interesting to see what kind of botch-up Co-op Energy makes of integrating its new customers into their clapped-out IT system.

puddwud

Hi, any updates on how Coop Energy are doing now that they now have ex-GBEnergy customers (i.e., me) on board? Reason for asking is that my tariff is coming to an end and Coop Energy 'seem' to be the cheapest, though their feedback/ratings do not seem to be good at the moment.

Any info / opinions appreciated.
Cheers

Consumerist

puddwud wrote: »

Hi, any updates on how Coop Energy are doing now that they now have ex-GBEnergy customers (i.e., me) on board? Reason for asking is that my tariff is coming to an end and Coop Energy 'seem' to be the cheapest, though their feedback/ratings do not seem to be good at the moment.

Frankly, it's early days at the moment and, as you are a former GBenergy customer, you are probably in the best position to find out.

The best you can do is be guided by the comparison sites as to price and use customer experience (e.g. <Citizens Advice>) to gauge the kind of service to expect.

There is obviously a trade-off between price and customer service which only you can choose between.

Perhaps you would post your experience for our benefit.

Note: I have recently downloaded Co-op's Online Feb 2018 tariff as a pdf - they have vastly underestimated the tariff's average annual cost by leaving out the daily charges. Fortunately, as far as I can tell, comparison sites haven't made the same mistake but it would be a good idea to re-check the numbers for yourself.

Good luck.

Mehitabel9860

I was with them for a year; firstly the switch took weeks. No real explanation. Then after nearly 6 months I got a call from Credit Control - they'd set up the direct debit for Zero. Just noticed. Would I pay off in 3 monthly chunks - yes OK. But they didn't collect that either - so I paid it off on the phone. Then unable to get bills, website showed no info. Unable to see what they were billing me for, payments made shown incorrectly. Switched away, asked for a final bill using meter readings - no, after almost 12 months (!) got a demand for money, no bill, no details! This after an official complaint was acknowledged but never dealt with. Telephoned, they promised complaint response in 5 working days. Nope! Never dealt with a company as disorganised!

Consumerist

Mehitabel9860 wrote: »

. . . Switched away, asked for a final bill using meter readings - no, after almost 12 months (!) got a demand for money, no bill, no details! This after an official complaint was acknowledged but never dealt with. Telephoned, they promised complaint response in 5 working days. Nope! Never dealt with a company as disorganised!

If it has been 8 weeks or longer since you complained then you can refer the matter to the Ombudsman: Energy.

Blueshark911

Migration to Cooperative went Ok left in December 2014 to N Power.

On the 12th December 2016 ( Dates are correct ) got a letter stating I owed an outstanding amount. They state that it took so long due to a problem with there IT System Intigration.

When you leave Cooperative Energy Enusre you get a Final Final Bill.

Consumerist

Blueshark911 wrote: »

Migration to Cooperative went Ok left in December 2014 to N Power. On the 12th December 2016 ( Dates are correct ) got a letter stating I owed an outstanding amount. They state that it took so long due to a problem with there IT System Intigration. . .

They cannot charge for energy used two years ago unless they have been chasing you for payment since.

Dispute the bill. If the matter is not resolved in 8 weeks you can refer it to the Ombudsman: Energy.

Katpip

Major concerns got meter readings wrong and reported incorrect readings to old supplier. Welcome e-mail promised but never received they have my correct email but have problems sending Not impressed so far exercise caution

lizzietwo

On the 5th and 6th of December 2016 two direct debit payments were taken by the Co-op from my Bank.! I phoned both my Bank and Co-op Energy and had one direct debit credited back.! No direct debit payments have been taken by the Co-op since.

I have received no energy bill for gas or electric since November 2016.

On the 7th February 2017 I spoke to Nathan in Customer services who told me he would arrange for a payment to be taken on the 25th February 2017 and then on the 6th March as usual.! I mentioned that when this happened previously no payments were taken, he seemed a little offended and assured me that he had arranged it as we spoke.! He also told me that he was sending my enquiry as to what had gone wrong with billing and payments to the Billing Department who would answer the queries within ten days.

As of today no payments have been deducted and I have heard nothing from the Billing Department (or Nathan).
I learn from my Bank that the direct debit was cancelled by the Co-op on the 6th December.! I assume this was an attempt to put things right.

I gave meter readings on line on the 13th February 2017 for a bill which I believe should have been produced around the 19th February, no bill has been produced.

Having given up hope of a good experience with the Co-op I instigated a switch to Ovo Energy and supplied them with further meter readings when requested.! My account with them commenced on the 3rd March and they have already taken one direct debit payment.

I received a letter from the Co-op dated 14th February entitled: ]We're sorry to hear that you're leaving.
Today I received an email from Mr. Andrew Springall Head of Customer Experiences (great title) saying: We recently wrote to remind you that your Co-op Online March 2017 tariff is due to end very soon and you need to decide what you'd like to do next.!

I despair . I have tried to email Mr. Springall but he appears to have changed his email address - does anyone have the latest version please.

After two painful years with the Co-op I would strongly advise anyone tempted by theTariffs to think very carefully about switching to them.